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- Tasks: Welcome customers, manage the reception area, and assist with enquiries.
- Company: Join a leading Toyota dealership in Kingston with a friendly atmosphere.
- Benefits: Enjoy 30 days leave, health plans, discounts, and ongoing training.
- Other info: Flexible hours with opportunities for career growth and loyalty rewards.
- Why this job: Meet new people daily and create a positive customer experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 16900 - 16900 £ per year.
Location – Kingston
Annual salary – £16,900
Work Schedule: Monday – Friday: 8.00am – 1.00pm or 1.00pm – 6.00pm
We are looking to recruit a Reception Host for our Toyota dealership in Kingston. This is a job share position, with one individual covering the morning shift and another covering the afternoon. The Reception Host is a customer facing role that requires a very well-presented person, with a professional manner, excellent communication, administrative and IT skills. This is a meet & greet role as you will be the first person that customers will meet when entering the showroom, assisting both Sales and Aftersales customers as required; as well as managing the switchboard & reception desk. The Reception Host will focus on directing customer enquiries, managing the reception area and general administrative duties as well as greeting both retail and service visitors and ensuring the overall customer experience is a relaxed and individual experience.
Responsibilities
- Greeting visitors on arrival and introducing yourself.
- Assisting Aftersales Advisors by checking in and out Aftersales customers.
- Answering telephones and building rapport to understand customer needs, providing assistance or information if required.
- Providing refreshments for visitors where necessary.
- Encouraging customers to browse the showroom in order to experience the product.
- Observe and listen to assess the appropriate time to offer further assistance.
- Introducing sales colleagues to provide further information and progress the sale.
- Maintaining the showroom environment ensuring that the ambience is correct, by controlling lighting, music, heat etc.
- Ensuring all customer areas are maintained, that brochures are well stocked, up to date and in the right place.
- Working with the management team to support promotions or events with changes to the showroom environment.
- Working with colleagues and teams to ensure a seamless service to customer.
- Maintaining daily contacts into Kerridge Marketing system.
- Regularly cleansing the prospecting system to ensure that information is accurate and complete.
- Promote satisfactory customer relations through expeditious and courteous handling of the public.
Experience
- Enjoy constantly meeting new people and building rapport and connections.
- Have strong communication skills.
- Organised.
Benefits
- 30 days annual leave including bank holidays, increasing on tenure.
- Loyalty & Long Service Awards.
- Private Health Plan (Simply Health).
- Car Leasing Scheme (after qualifying period).
- Discounts on car purchases / repairs / parts.
- Employee Assistance Programme.
- Ongoing training, both in-house and with the manufacturer.
Part Time Host/ Receptionist in Kingston upon Thames employer: Currie Motors UK Ltd
Contact Detail:
Currie Motors UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Host/ Receptionist in Kingston upon Thames
✨Tip Number 1
Make sure you know the company inside out! Research Toyota and their values, especially how they treat customers. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your meet & greet skills! Since you'll be the first point of contact for customers, role-play with a friend or family member to nail that warm welcome and professional vibe. Confidence is key!
✨Tip Number 3
Brush up on your communication skills. Think about how you can build rapport with customers over the phone and in person. Maybe jot down some examples of how you've done this in past roles to share during your interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Part Time Host/ Receptionist in Kingston upon Thames
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with people.
Tailor Your CV: Make sure your CV is tailored to the Reception Host position. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how you can bring value to our team!
Keep It Professional: While we want to see your personality, remember to keep your application professional. Use clear language, check for typos, and ensure your formatting is neat. First impressions matter, especially in a customer-facing role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Currie Motors UK Ltd
✨Dress to Impress
As a Reception Host, you'll be the first point of contact for customers, so make sure you look the part! Dress smartly and professionally to create a great first impression. A polished appearance shows that you take the role seriously and are ready to represent the dealership.
✨Know the Company
Do your homework on the Toyota dealership in Kingston. Familiarise yourself with their values, services, and any current promotions. This knowledge will not only impress your interviewers but also help you answer questions more confidently and show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role requires excellent communication skills, practice how you introduce yourself and greet visitors. Role-play common scenarios you might encounter, like answering the phone or assisting a customer. Clear and friendly communication is key to making customers feel welcome.
✨Show Your Organisational Skills
Being organised is crucial for a Reception Host. Prepare examples from your past experiences where you've successfully managed multiple tasks or maintained a tidy environment. Highlighting your organisational skills will reassure the interviewers that you can handle the busy reception area effectively.