At a Glance
- Tasks: Be the go-to person for customer care and vehicle support, ensuring a smooth experience.
- Company: Join a leading automotive company with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy a competitive salary, employee discounts, and a cycle to work scheme.
- Other info: Great opportunities for career progression and ongoing training with Toyota Academy.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong people skills, attention to detail, and a willingness to learn.
The predicted salary is between 29000 - 29000 £ per year.
Location – Isleworth
£29,000 basic salary – plus commission
Work Schedule: Monday – Friday: 8.00am – 6.00pm with 1 hour for lunch & 8.00am – 1.00pm on a Saturday rota (1 in 3 on a rota basis)
Duties
- Be a central point of contact for customer care and vehicle lifecycle support, collaborating with sales, parts and technicians to ensure a seamless customer experience is provided.
- Connect with the customer to understand service/repair requirements and guide the customer towards the aftersales package that will best suit their needs.
- Provide accurate and consistent estimates, ensuring the customer is fully aware of likely costs and timescales and manage expectations accordingly.
- Introduce the customer to the appropriate technician to discuss the work being done.
- Schedule work to meet customer requirements, liaising with technicians and Bodyshop regarding job complexity and parts availability.
- Track and report issues that could affect customer satisfaction or team targets.
- Encourage the sale of Toyota parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
- Ensure that opportunities to connect with the customer are not missed by other teams and followed up by relevant specialists.
Personal Skills
- Extremely organised, with great attention to detail.
- Flexible, proactive and hard‑working.
- Strong people skills – you’re approachable and enjoy assisting colleagues.
- Curious, keen to learn and apply your learning in helping customers and colleagues.
- Thrive in a busy, high-pressure environment.
Experience
- Good level of general education – at least GCSE English and Maths.
- IT skills (MS Word, PowerPoint and Excel).
- Previous customer-focused work experience is advantageous; however, no specific industry experience is required.
- Driving Licence (preferred).
Benefits
- Cycle to Work Scheme.
- Loyalty & Long Service Awards.
- Life Insurance.
- Employee Assistance programme.
- Employee Discounts.
- Car Leasing Scheme.
- Training and on-going development with the Award-Winning Toyota Academy.
- Opportunity for career progression.
Service Advisor in Isleworth employer: Currie Motors UK Ltd
Join our dynamic team in Isleworth as a Service Advisor, where we prioritise employee growth and a supportive work culture. With a competitive salary, comprehensive benefits including a Cycle to Work Scheme and ongoing training through the Award-Winning Toyota Academy, we empower our staff to thrive in a fast-paced environment while ensuring a seamless customer experience. Our commitment to career progression and employee well-being makes us an exceptional employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Isleworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Currie Motors UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Currie Motors UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Isleworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Currie Motors UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Currie Motors UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Currie Motors UK Ltd!
How to prepare for a job interview at Currie Motors UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
