At a Glance
- Tasks: Be the go-to person for customer care and vehicle support, ensuring a smooth experience.
- Company: Join a leading automotive company with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy a competitive salary, employee discounts, and a cycle to work scheme.
- Other info: Great opportunities for career progression and ongoing training with Toyota Academy.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong people skills, attention to detail, and a willingness to learn.
The predicted salary is between 29000 - 29000 £ per year.
Location – Isleworth
£29,000 basic salary – plus commission
Work Schedule: Monday – Friday: 8.00am – 6.00pm with 1 hour for lunch & 8.00am – 1.00pm on a Saturday rota (1 in 3 on a rota basis)
Duties
- Be a central point of contact for customer care and vehicle lifecycle support, collaborating with sales, parts and technicians to ensure a seamless customer experience is provided.
- Connect with the customer to understand service/repair requirements and guide the customer towards the aftersales package that will best suit their needs.
- Provide accurate and consistent estimates, ensuring the customer is fully aware of likely costs and timescales and manage expectations accordingly.
- Introduce the customer to the appropriate technician to discuss the work being done.
- Schedule work to meet customer requirements, liaising with technicians and Bodyshop regarding job complexity and parts availability.
- Track and report issues that could affect customer satisfaction or team targets.
- Encourage the sale of Toyota parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
- Ensure that opportunities to connect with the customer are not missed by other teams and followed up by relevant specialists.
Personal Skills
- Extremely organised, with great attention to detail.
- Flexible, proactive and hard‑working.
- Strong people skills – you’re approachable and enjoy assisting colleagues.
- Curious, keen to learn and apply your learning in helping customers and colleagues.
- Thrive in a busy, high-pressure environment.
Experience
- Good level of general education – at least GCSE English and Maths.
- IT skills (MS Word, PowerPoint and Excel).
- Previous customer-focused work experience is advantageous; however, no specific industry experience is required.
- Driving Licence (preferred).
Benefits
- Cycle to Work Scheme.
- Loyalty & Long Service Awards.
- Life Insurance.
- Employee Assistance programme.
- Employee Discounts.
- Car Leasing Scheme.
- Training and on-going development with the Award-Winning Toyota Academy.
- Opportunity for career progression.
Service Advisor in Isleworth employer: Currie Motors UK Ltd
Join our dynamic Car Rental Company in Waltham Abbey, where we prioritise employee growth and development within a supportive work culture. With competitive benefits including a private health cash plan, generous holiday allowance, and opportunities for career advancement into management roles, we are committed to fostering a rewarding environment for our team members. Experience the satisfaction of delivering exceptional customer service while enjoying unique perks like discounts on car purchases and a cycle to work scheme.
