- Carry out vehicle services and repairs, in accordance with Toyota GB technical standards, ensuring we deliver a great customer experience.
- In depth Electrical & Mechanical Diagnostics: Examine vehicles, diagnose non-routine defects, with knowledge gained about the vehicles and relevant technologies.
- Provide Technical Expertise to the workshop team (i.e. Coach and support apprentice technicians, explaining, guiding and enabling others to learn.)
- Report defects against Department of Environment (MOT) and Vehicle Safety Report (VSR) standards.
- Carry out jobs within budgeted time, maintaining your own productivity
- Take responsibility for daily maintenance of tools and equipment, reporting any defects
- Work in accordance with key Toyota or Centre processes
- Liaise with customers directly where relevant and appropriate, listening carefully to build rapport and answering questions in a warm and professional manner to summarise details of work required or carried out
- Attend specialised training as required.
- Work as a full member of the Centre team, working with colleagues to provide a seamless and outstanding service to customers
We are looking ideally for candidates with previous main dealer experience; however, any diagnostic experience will be considered. - Ideally a record of working within the automotive industry in a similar position.
- Aptitude, desire and ability to follow procedures and solve problems
- Always curious with a willingness to learn and develop in order to stay on top of latest innovation and new technology
- Confident communicator with both customers and colleagues
- A keen eye for detail and recognising the importance of giving every car in our workshop the highest standard of care
- Enjoy working in a high-pressured environment
- Ability to support others with less experience e.g. apprentices, At least 1 year experience in diagnostics.
- Minimum of NVQ Level 3 in motor vehicle maintenance (or comparable).
- Manufacturer Diagnostic Accreditation or equivalent
- A full UK Driving Licence (required)
- MOT Tester or interested in Certifying as an MOT Tester.
- Eligibility to work in the UK
- Flexible to work hours required to carry out the role effectively and travel (to the training sessions)
30 days holidays (i.e. 22 days including 8 days bank holidays) - Cycle to work scheme
- Private Health Plan (Simply Health)
- Loyalty & Long Service Awards
- Car Leasing Scheme
- Discounts on car purchases / repairs / parts
- Ongoing training, both in-house and with the manufacturer
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