- Be a central point of contact for customer care and vehicle lifecycle support, collaborating with sales, parts and technicians to ensure a seamless customer experience is provided
- Connect with the customer to understand service/repair requirements and guide the customer towards the aftersales package that will best suit their needs
- Provide accurate and consistent estimates, ensuring the customer is fully aware of likely costs and timescales and manage expectations accordingly
- Introduce the customer to the appropriate technician to discuss the work being done.
- Schedule work to meet customer requirements, liaising with technicians and Bodyshop regarding job complexity and parts availability
- Track and report issues that could affect customer satisfaction or team targets
- Encourage the sale of Toyota parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions
- Ensure that opportunities to connect with the customer are not missed by other teams and followed up by relevant specialists.
Extremely organised, with great attention to detail. - Flexible, proactive and hard-working
- Strong people skills - you're approachable and enjoy assisting colleagues
- Curious, keen to learn and apply your learning in helping customers and colleagues
- Thrive in a busy, high-pressure environment, Good level of general education - at least GCSE English and Maths
- IT skills (MS Word, PowerPoint and Excel)
- Previous customer-focused work experience is advantageous; however, no specific industry experience is required
- Driving Licence (preferred)
Cycle to Work Scheme - Loyalty & Long Service Awards
- Life Insurance
- Employee Assistance programme
- Employee Discounts
- Car Leasing Scheme
- Training and on-going development with the Award-Winning Toyota Academy
- Opportunity for career progression
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