At a Glance
- Tasks: Welcome customers, manage bookings, and support the service team in a busy environment.
- Company: Join a dynamic Toyota Centre with a focus on customer service.
- Benefits: Enjoy 30 days annual leave, health plans, and discounts on car purchases.
- Other info: Ongoing training and career growth opportunities await you!
- Why this job: Be the face of customer service and make a difference in people's day.
- Qualifications: GCSEs in English and Maths, strong communication skills, and a proactive attitude.
The predicted salary is between 29000 - 29000 € per year.
Location: Isleworth
£29,000 basic salary plus commission
Work Schedule: Monday - Friday: 8.00am - 6.00pm with 1 hour for lunch & on a Saturday rota (1 in 3 on a rota basis) 8.00am - 1.00pm.
Working within the team at our busy Toyota Centre, the successful candidate will be required to learn all aspects of the service reception. This role is very customer focused dealing with customers who visit the service department when they require work to be carried out on their vehicle, this may be for routine maintenance such as a service or MOT or due to the vehicle breaking down. The service department will deal with the booking of the vehicle and any repairs that are required; acting as the main point of contact for the customer during this process.
As a Service Advisor you will be required to welcome customers to the centre, complete telephone bookings, answer customer queries, administration duties and support the rest of the service team. You will need to be a proficient communicator who is happy dealing with people face to face and also by telephone.
Personal Skills
- Extremely organised, with great attention to detail.
- Flexible, proactive and hard-working.
- Strong people skills - you're approachable and enjoy assisting colleagues.
- Curious, keen to learn and apply your learning in helping customers and colleagues.
- Thrive in a busy, high-pressure environment.
Experience:
- Good level of general education - at least GCSE English and Maths.
- IT skills (MS Word, PowerPoint and Excel).
- Previous customer-focused work experience is advantageous, however no specific industry experience is required.
- Driving Licence (preferred).
BENEFITS
- 30 days annual leave including bank holidays, increasing on tenure.
- Loyalty & Long Service Awards.
- Private Health Plan (Simply Health).
- Life Insurance (after qualifying period).
- Car Leasing Scheme (after qualifying period).
- Eyecare Vouchers.
- Discounts on car purchases / repairs / parts.
- Employee Assistance Programme.
- Ongoing training, both in-house and with the manufacturer.
Work Location: In person
Service Advisor in Isleworth employer: Currie Motors UK Limited
Join our dynamic team at the Isleworth Toyota Centre, where we prioritise a supportive and customer-focused work environment. With competitive benefits including 30 days of annual leave, a private health plan, and ongoing training opportunities, we are committed to your professional growth and well-being. Experience a rewarding career as a Service Advisor, where your contributions directly impact customer satisfaction in a thriving automotive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Isleworth
✨Tip Number 1
Get to know the company! Research the Toyota Centre and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about dealing with customers, make sure you can confidently explain your previous experiences and how they relate to providing excellent service. Role-play with a friend if you need to!
✨Tip Number 3
Be proactive during the interview! Ask insightful questions about the team dynamics and the challenges they face. This shows that you're not just there to answer questions but are also keen to contribute positively to the service department.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Service Advisor in Isleworth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Advisor role. Highlight any customer service experience and your ability to communicate effectively, as these are key for us at StudySmarter.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to show off your personality and explain why you’re excited about joining our team. Don’t forget to mention how you can contribute to our busy Toyota Centre!
Show Off Your Organisational Skills:Since the role requires being extremely organised, give examples in your application of how you've managed tasks or projects in the past. We love seeing how you handle high-pressure situations!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Currie Motors UK Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Service Advisor. Familiarise yourself with customer service principles and how they apply to the automotive industry. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about interacting with customers, be prepared to demonstrate your communication skills. Think of examples from your past experiences where you've successfully dealt with customers or resolved issues. This will highlight your ability to thrive in a busy environment and your approachability.
✨Prepare for Common Questions
Anticipate questions like 'How would you handle an unhappy customer?' or 'What steps would you take to ensure a smooth booking process?' Practising your responses will help you articulate your thoughts clearly during the interview, making you stand out as a proactive candidate.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance shows that you respect the opportunity and are serious about the role. Plus, it sets a positive tone for the conversation right from the start.
