At a Glance
- Tasks: Build relationships with schools, manage feedback, and guide them to become paid Founder Schools.
- Company: Join an innovative startup transforming education with AI-powered solutions.
- Benefits: Flexible remote work, performance bonuses, and potential for contract extension.
- Other info: Dynamic startup environment with opportunities for growth and influence.
- Why this job: Be a key player in shaping customer experience and making a real impact in education.
- Qualifications: 3-5 years in customer success or account management, strong relationship-building skills.
The predicted salary is between 50000 - 60000 £ per year.
Curriculum Solutions is building an AI-powered platform for secondary schools, bringing curriculum, staffing and financial data together in one place. We are at an early and exciting stage, with schools about to begin testing our platform ahead of our full launch in January 2027. The Head of Customer Experience is our first dedicated customer hire. You will be the warm, trusted point of contact for every school we work with, building the relationships that carry our beta schools through to becoming paid Founder Schools, and shaping how we look after every school we work with as we grow.
When you join us at the end of August, approximately 10 schools will already be in active beta testing — including a number of international schools who are engaged from the outset. Over your contract, you will grow that cohort to 40 schools by November 2026 and convert at least 75% of them into paid Founder Schools ahead of our January 2027 launch.
Key Responsibilities
- School Relationships: Build and manage warm, trusted relationships with our beta testing schools. You will be their primary point of contact throughout the testing period, making sure every school feels supported, heard and genuinely valued.
- Growing the Cohort: Work alongside the founder to grow our testing cohort from 10 to 40 schools by November 2026. You will support outreach, follow up on warm leads and help bring new schools into the beta programme.
- Feedback and Check-ins: Run structured check‑ins and feedback sessions with schools throughout the beta period. You will synthesise what you hear and feed insight directly to the development team, ensuring the product continues to reflect what schools actually need.
- Trial to Founder Schools: Guide trialling schools into our Founder Schools programme. You will communicate the value and the commercial terms of the programme directly to schools, with a target of converting at least 75% of the testing cohort into paid Founder Schools ahead of our January 2027 launch.
- Marketing and Stories: Contribute to case studies, peer‑led events and school communications. You will help to tell the story of the schools we work with and build the community around the platform.
- CX Strategy: Work closely with the founder to refine our customer experience strategy as the business grows. As our first CX hire, you will have real influence over how we look after schools at every stage of their journey with us.
- Subscription and Payment Tracking: As schools move into the Founder Schools programme, you will keep track of subscriptions and invoicing, maintaining a clear revenue tracker and flagging any outstanding payments to the founder.
Your First 90 Days
Your immediate focus will be on: building trusted relationships with our beta schools and making sure every one of them is getting genuine value from the platform; nurturing the warm leads we have whilst generating new leads, to go from 10 to 40 schools. In practice, this means your first month will be primarily relationship management and product feedback, getting to know each school, understanding what is working, and making sure their experience is smooth from the outset.
Person Specification
Essential
- Experience: 3 to 5 years in customer success, account management, or a schools-facing role.
- CRM experience: Confident working in a CRM. Experience setting one up or migrating to a new system is a strong advantage, as we are building our CRM infrastructure from scratch.
- Relationship builder: You build trust quickly, communicate clearly, and keep relationships strong over time.
- Organised and proactive: You manage your pipeline, follow up consistently, and never let things slip through the cracks.
- Mission‑driven: You are energised by joining a startup at the ground level. You do not need to come from education, but you care about it.
- Commercially confident: You are comfortable communicating the value and terms of a commercial offer directly to schools.
- At home in ambiguity: You are comfortable in an early‑stage environment where processes are still being built.
Desirable
- Experience working in or with secondary schools.
- Experience in a startup or early‑stage business.
- Comfortable using AI tools to build efficient workflows, for example using tools such as Zapier, Make or similar to automate routine tasks.
Other Requirements
An enhanced DBS check will be required prior to or on appointment.
Terms and Conditions
- Contract: An initial three‑month contract, starting end of August 2026, with genuine potential to extend or become permanent.
- Work Hours / Days: This is a flexible, outcome‑based engagement — well‑suited to candidates who need genuine day‑to‑day flexibility, including those with caring responsibilities.
- Location: Remote‑first, with occasional travel to schools (expenses reimbursed for travel).
- Bonus: A two‑part performance bonus is available. Part 1 — paid at contract end: £500 if 30 schools are actively engaged in beta testing; £1,000 if 40 schools are actively engaged. Part 2 — deferred, paid January 2027: Up to £1,500 if 75% of the school cohort converts to paid Founder Schools at launch.
- Notice period: 2 weeks on either side.
How to Apply
Send your CV and a covering letter (of not more than one page) to people@curriculum-solutions.org
Head of Customer Experience employer: Curriculum Solutions
At Curriculum Solutions, we pride ourselves on being an exceptional employer that values innovation and collaboration in the education sector. As a remote-first company, we offer flexible working arrangements that cater to your lifestyle while providing opportunities for personal and professional growth as you help shape our customer experience strategy. Join us at this exciting stage of our journey, where your contributions will directly impact schools and students, making a meaningful difference in education.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Experience
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Curriculum Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Curriculum Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Head of Customer Experience
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Curriculum Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Curriculum Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Curriculum Solutions!
How to prepare for a job interview at Curriculum Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
