Poplar HARCA is an award-winning housing and regeneration organisation with a national reputation for innovative urban and social regeneration.
An opportunity has arisen within our Technical Resources Directorate for a Repairs Advisor.
The Repairs Advisor willhelp to deliver a fast, efficient, value for money repair service that achieves consistently high levels of resident satisfaction.
Postholder Responsibilities:
- Provide caring, professional and timely responses to all repair related contacts from a variety of sources.
- Work as a team to ensure that all properties are safe, warm, dry and comply with requirements.
- Act as first and main contact for repair requests received via telephone, email, letter, online etc
- Raise repairs in line with the organisation’s policies, procedures and obligations
- Carry out repair surveys, analyse results and recommend improvements
- Undertake pre- and post- inspections under the guidance of the Repairs Manager
- Log all contacts with residents and other parties
Closing Date: Friday 16th October 2026 (5:00pm)
The Company
Poplar HARCA is an award-winning housing and regeneration community association based in East London. We own and manage over 10,000 homes and invest around £4m each year in community regeneration.
We’re all about creating opportunities for people in Poplar and Bow. From building new homes, to bringing people together through community events and upskilling residents through training and development opportunities.
We’re looking for people to match our passion and help us make a difference. If you’re ready to collaborate, use your skills, and help transform our corner of east London, we want to hear from you.
The Benefits
- Leave
- Leave 25 days annual leave plus bank holidays from day one, with an extra three days off between Christmas and New Year. Additional leave is awarded after two and five years of service.
- Health Care
- Health Care Access to a health cash plan. This covers medical, dental, optical, and wellbeing expenses, with optional coverage for your family.
- Pension
- Pension Access to a defined contribution pension scheme with generous employer contribution rates.
- Flexible benefits Options to buy or sell annual leave and enjoy flexible working arrangements. Access to season ticket and cycle to work schemes.
- Development
- Development Learning, training, and career development opportunities to support your growth.
- Wellness Access to an Employee Assistance Programme from day one, where you can attend up to 8 therapy sessions.
Life at Poplar HARCA
We believe in the power of coming together. Throughout the year we host a range of exciting events to connect colleagues, encourage collaboration and inspire new ideas.
Our events include:
- Staff conferences & away days
- Lunch & Learns to gain insights into different teams and projects
- Fun evening and lunch time events for staff
- Volunteering opportunities
- Wellbeing activities to support your health and happiness
As you can see, there’s something for everyone! Whether it’s learning something new, celebrating achievements, or simply some enjoying well-deserved fun with your colleagues, our events help create a positive and connected workplace.
Poplar Housing and Regeneration Community Association Limited. A Charity and Registered Society 7726. Registered Provider L4170
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