At a Glance
- Tasks: Support students through their university journey with high-quality, empathetic service.
- Company: Join the University of Western Australia, a top 100 global university.
- Benefits: Competitive salary, 17% superannuation, and a vibrant campus environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Completion of Year 12 and relevant customer service experience required.
The predicted salary is between 77205 - 82011 € per year.
Be the first point of contact supporting students through their university journey. Deliver high-quality, empathetic service in a people-focused, student-centred environment.
Full-time (1.0 FTE) appointment on a fixed term basis until 14/1/2027. Base salary range: $77,205 – $82,011 p.a. (pro-rata) plus 17% superannuation.
About the area:
Student Life sits within the University’s Education Portfolio and plays a central role in delivering a high-quality, inclusive student experience. The Student Offices team provides front-line student advisory and administrative services, supporting students from enrolment through to progression and graduation. Working closely with academic areas, central administration and student-facing partners, the team ensures students receive timely, accurate and compassionate support across the student lifecycle.
About the opportunity:
- Provide a consistently high level of customer service to students, staff and prospective students across face-to-face, phone and digital channels, resolving enquiries efficiently and empathetically.
- Use sound judgement and initiative to respond to detailed enquiries, escalating or referring complex matters appropriately while maintaining accuracy and confidentiality.
- Maintain accurate student records and documentation, apply university policies and procedures, and contribute to continuous improvement initiatives that enhance the student experience.
About you:
- Completion of Year 12 or demonstrated equivalent competency, with relevant administrative experience in a customer-focused environment.
- Demonstrated experience delivering high-quality customer service, ideally within a higher education, education or service-based setting.
- Well-developed written and verbal communication skills, with the ability to explain information clearly and sensitively to a diverse audience.
- Strong organisational skills with proven attention to detail, accuracy and the ability to meet deadlines in a fast-paced environment.
- Proficiency across common digital tools including word processing, spreadsheets, databases, email and online systems, with the ability to learn new systems quickly.
Note: Employment checks will include information on gender-based violence, sexual harassment, and related misconduct to meet legal obligations.
To learn more about this opportunity, please contact Gabby O'Callaghan at gabby.ocallaghan@uwa.edu.au.
How to apply:
Please apply online via the Apply Now button. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria. Closing date: 11:55 PM AWST on Sunday 31st May 2026.
This position is only open to applicants with relevant rights to work in Australia.
About the University:
The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, there is no better time to join Western Australia’s top university.
Our commitment to inclusion and diversity:
UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability. If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process.
If you have queries relating to your application, please contact the individual named in the advertisement. Alternatively, please contact the Talent team at people@uwa.edu.au with details of your query. To enable a quick response, please include the 6-digit job reference number.
Student Services Assistant in Perth employer: Current staff
The University of Western Australia (UWA) is an exceptional employer, offering a vibrant and inclusive work culture that prioritises the student experience. As a Student Services Assistant, you will be part of a dedicated team that provides empathetic support to students throughout their university journey, with opportunities for professional growth and development in a prestigious institution ranked among the top 100 universities globally. With a commitment to diversity and a supportive environment, UWA ensures that all employees can thrive while making a meaningful impact on the lives of students.
StudySmarter Expert Advice🤫
We think this is how you could land Student Services Assistant in Perth
✨Tip Number 1
Get to know the university's values and mission. When you walk into that interview, show us how your passion for student support aligns with what we stand for. It’s all about connecting your vibe with our vision!
✨Tip Number 2
Practice your people skills! Role-play common scenarios you might face as a Student Services Assistant. We want to see how you handle tricky questions or concerns from students, so be ready to showcase your empathy and problem-solving skills.
✨Tip Number 3
Don’t forget to prepare some thoughtful questions for us! This shows you’re genuinely interested in the role and the student experience. Ask about our initiatives for continuous improvement or how we support staff development.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to explore more about us and what we do in the Student Life area.
We think you need these skills to ace Student Services Assistant in Perth
Some tips for your application 🫡
Show Your Empathy:In your cover letter, make sure to highlight your ability to provide empathetic support. We want to see how you can connect with students and understand their needs during their university journey.
Tailor Your Resume:When crafting your resume, align your experiences with the job description. Use keywords from the posting to demonstrate that you’re a perfect fit for the Student Services Assistant role. We love seeing relevant experience!
Be Clear and Concise:Your written application should be easy to read and straight to the point. We appreciate well-developed communication skills, so make sure your sentences are clear and your ideas flow logically.
Apply Through Our Website:Don’t forget to apply online via the 'Apply Now' button! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Current staff
✨Know Your Stuff
Before the interview, make sure you understand the role of a Student Services Assistant. Familiarise yourself with the university's mission and values, especially around student support. This will help you demonstrate your alignment with their goals during the conversation.
✨Show Empathy
Since this role is all about providing high-quality, empathetic service, think of examples from your past experiences where you've successfully supported someone in need. Be ready to share these stories to showcase your ability to connect with students and handle their enquiries sensitively.
✨Practice Your Communication Skills
Strong verbal and written communication skills are key for this position. Try rehearsing answers to common interview questions out loud, focusing on clarity and sensitivity. You might even want to practice with a friend or family member to get comfortable explaining complex information simply.
✨Be Organised and Detail-Oriented
The job requires strong organisational skills and attention to detail. Bring a notepad to jot down important points during the interview, and prepare questions that show you're thinking critically about how to improve the student experience. This will highlight your proactive approach and readiness to contribute.
