At a Glance
- Tasks: Deliver excellent customer service and maximise sales in a vibrant travel money environment.
- Company: Join Fexco Group, a leading independent foreign exchange provider in the UK.
- Benefits: Earn £13.23 per hour with flexible part-time hours and great benefits.
- Other info: Enjoy a supportive workplace that values diversity and personal growth.
- Why this job: Be part of a community-focused team and enhance your customer service skills.
- Qualifications: Experience in customer service and cash handling preferred.
The predicted salary is between 13.23 - 13.23 £ per hour.
Fexco Group is one of the UK’s largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.
This permanent part-time role works 14.25 hours per week. You will need to be flexible across the working week, be able for a mixture of mornings and afternoons, and you will be required to work some weekends, with a rota that is shared in advance. Overtime to cover holidays will also be required from time to time. We offer a competitive salary, paying £13.23 per hour, and great benefits.
Main Responsibilities
- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
Qualifications and Experience required
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
Competencies required
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.
Job Types: Part-time, Permanent
Pay: £13.23 per hour
Work Location: In person
Travel Money Advisor at Currency Exchange Corporation Ltd in Kidlington employer: Currency Exchange Corporation Ltd
At Fexco Group, we pride ourselves on being a leading independent foreign exchange provider, offering our Travel Money Advisors a vibrant work culture that values innovation and customer service. Located within the Sainsbury's community, this part-time role not only provides competitive pay and benefits but also fosters personal growth through flexible working hours and opportunities to enhance your sales skills. Join us to be part of a supportive team that encourages diversity and empowers you to excel in your career.
Contact Details:
Currency Exchange Corporation Ltd Recruitment Team
