At a Glance
- Tasks: Support residents with tenancy queries and help them manage their accounts effectively.
- Company: Homes for Good, dedicated to community support and housing stability.
- Benefits: Competitive salary, hybrid work model, and a chance to make a real difference.
- Other info: Join a supportive team with opportunities for personal growth.
- Why this job: Empower people to stay in their homes and navigate financial challenges.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 27295 - 27295 £ per year.
Housing Advisor – Helping People Stay in the Home They Love £27,295 per annum | Bath (The Maltings) | Hybrid Full Time | Permanent | 37 hours per week Your Empathy.
Our Communities.
Homes for Good.
Money worries, a confusing rent statement, the stress of moving home – for many of our residents, you’ll be the person who picks up the phone and helps make sense of it all.
It’s frontline work that asks a lot of you, and gives a lot back.
You’ll be the first point of contact for residents managing their tenancy, their account and their move, handling a varied caseload of enquiries and helping people understand their options and stay on top of their charges.
No two conversations are the same.
One call might be a straightforward payment query, the next a sensitive conversation with someone in real financial difficulty.
You’ll bring patience, clear thinking and a genuine care for getting people to the right outcome.
What you’ll be doing Helping residents understand their accounts and resolving charge and payment queries at the first point of contact Agreeing fair, realistic repayment plans and supporting people to manage low-level arrears Taking follow-up action on debt recovery, including preparing cases and using Money Claim Online where needed Setting up ...
