At a Glance
- Tasks: Be the go-to person for customers with garage enquiries and manage your own portfolio.
- Company: Join Curo, a company dedicated to smooth service and customer satisfaction.
- Benefits: Enjoy 26 days annual leave, hybrid working, and a birthday off!
- Other info: Flexible benefits and a supportive environment for personal growth.
- Why this job: Make a real difference by helping customers with their garage needs.
- Qualifications: Experience in customer service or admin is essential; housing background not required.
The predicted salary is between 28338 - 28338 € per year.
Your Organisation. Our Customers. A Service That Runs Smoothly. Every Curo garage has a story — someone storing tools for their small business, a classic car project on the go, a family that just needs somewhere safe for the bikes. As a Garage Advisor in our Homeownership Team, you’ll be the person those customers come to. It’s a busy, varied administrative role with real customer contact. You’ll manage your own portfolio, let vacant garages, keep our systems accurate, and handle questions about charges and payments. Organised, calm and clear in your communication — that’s what makes someone good at this. You don’t need a housing background. If you’ve worked in admin, customer service or lettings, you’ll have the foundations for this.
What You’ll Be Doing
- Acting as the first point of contact for customers with garage enquiries — by phone, email and in writing
- Managing your own customer portfolio, building trust through reliable, responsive support
- Letting vacant garages quickly to keep void periods to a minimum, and keeping waiting lists up to date
- Handling questions about charges, payments and account balances fairly and sensitively
- Supporting income recovery by taking appropriate action on arrears in line with our policies
- Helping administer our commercial garages portfolio, updating records as agreements change
- Coordinating with colleagues to get repair issues resolved and tracked through to completion
- Keeping our systems accurate so colleagues across Curo can rely on the data
- Sharing ideas to improve how the team works, and gathering customer feedback that shapes the service
What You’ll Get In Return
- 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
- Your birthday off as an extra holiday
- Up to 10% matched pension contribution
- Hybrid working (3 days office, 2 days home)
- Flexible benefits which might include a Health Cash Plan
- Access to an Employee Assistance Programme for your own wellbeing
More About You
You’re organised and methodical, and you take pride in keeping things accurate. You’re comfortable juggling a varied workload with shifting priorities, and you stay calm when things get busy. You’re a confident communicator who can explain detailed information clearly, adjusting your approach depending on who you’re talking to. You’re equally comfortable having straightforward conversations about money — whether that’s helping someone understand a charge or talking through arrears. You take ownership of your work, use your initiative, and build trust with customers through honest, consistent communication.
Essential
- Experience in a customer-facing administrative role, in any sector
- Experience of keeping accurate records in IT or case management systems
- Experience of handling enquiries about money, accounts or charges
- Confidence having sensitive conversations about payments and arrears
Desirable
- Experience in housing, lettings or property management
- Experience supporting income recovery or arrears processes
- Familiarity with housing management systems like Capita, Civica or MRI
We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers.
Customer Service Administrator (Garage Advisor) employer: Curo
Curo is an exceptional employer that prioritises employee wellbeing and growth, offering a supportive work culture in the heart of Bath. With benefits like hybrid working, generous annual leave, and a commitment to diversity and inclusion, Curo fosters an environment where employees can thrive both personally and professionally. As a Customer Service Administrator, you'll play a vital role in connecting with customers while enjoying opportunities for development within a dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator (Garage Advisor)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Curo and their Homeownership Team. Understanding their values and how they serve customers will help you connect during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you’d handle enquiries about charges or payments.
✨Tip Number 3
Show off your organisational skills! Be ready to share examples of how you've managed a busy workload in the past. Highlighting your ability to juggle tasks will impress the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Customer Service Administrator (Garage Advisor)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your relevant experience in admin or customer service, and show how your skills match what we’re looking for. This helps us see why you’d be a great fit!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it’s important to demonstrate your communication skills. Use clear and concise language in your application, and maybe share an example of how you’ve effectively handled customer queries in the past.
Be Organised and Methodical:We love candidates who are organised! In your application, mention any systems or processes you’ve used to keep track of tasks or manage workloads. This will show us that you can handle the varied responsibilities of the role with ease.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and values.
How to prepare for a job interview at Curo
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples of how you've handled enquiries in the past. Think about times when you’ve built trust with customers or resolved issues effectively, as these will resonate well with the role.
✨Familiarise Yourself with the Role
Take a good look at the job description and understand the key responsibilities. Be prepared to discuss how your previous experience in admin or customer service aligns with managing a portfolio and handling sensitive conversations about payments.
✨Show Off Your Organisational Skills
Since the role requires keeping accurate records and managing a varied workload, think of specific examples that showcase your organisational abilities. You might want to mention any tools or systems you’ve used to stay organised in previous roles.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a difficult customer or managing multiple tasks at once. Practise your responses to demonstrate your calmness under pressure and your ability to communicate clearly.
