At a Glance
- Tasks: Coordinate contractor appointments and manage schedules while supporting a collaborative team.
- Company: Join a dynamic organisation focused on great resident experiences.
- Benefits: Competitive salary, flexible working, generous leave, and wellbeing support.
- Other info: We value diverse backgrounds and offer an inclusive recruitment process.
- Why this job: Make a real difference by helping residents and contractors connect effectively.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25878 - 28961 € per year.
Position Overview: £25,878 rising to £28,961 on completion of milestones during probation. Bath | Full Time | Permanent | 37 hours per week | Hybrid. Closing Date: Monday 25th May.
Your Organised Approach. Our Contractors. Great Residents' Experience.
Responsibilities:
- Calling contractors to coordinate appointments and manage work schedules.
- Phoning customers to confirm appointments and keep them informed throughout the process.
- Supporting contract meetings by preparing agendas, taking minutes, and tracking actions.
- Monitoring contractor performance data and reporting issues to Contract Business Partners.
- Calling suppliers about invoices and ensuring value for money.
- Ordering goods and services in line with Curo's strategies.
- Maintaining accurate records of certificates and contract documentation.
- Handling customer queries, concerns, and complaints about contractor work, often by phone.
- Speaking directly with customers to resolve issues when contractors are working in their homes.
- Making outbound calls to follow up on completed work and gather feedback.
Benefits:
- Salary increase to £28,961 on successful completion of key milestones during probationary period.
- 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years.
- Birthday off as an extra holiday.
- Up to 10% matched pension contribution.
- Hybrid working (3 days office, 2 days home).
- Flexible benefits which might include a Health Cash Plan.
- Access to an Employee Assistance Programme for your wellbeing.
About the Candidate:
We're looking for someone who excels at administrative support and enjoys being part of a busy, collaborative team. You're naturally organised, confident on the phone, and take pride in providing the accurate information and support that helps your colleagues succeed.
Key Requirements:
- Experience in customer service or coordination roles with strong problem‑solving skills.
- Excellent communication skills and genuine confidence making outbound calls to contractors, suppliers, and customers regularly.
- Comfort with phone‑based customer service – you enjoy having conversations that resolve problems and build relationships.
- Ability to handle queries, concerns, and complaints with empathy, especially when supporting vulnerable customers.
- Strong decision‑making skills with willingness to seek advice when needed, and excellent attention to detail.
- Flexibility and adaptability – you support colleagues, adapt to changing priorities, and work well in teams.
- Good IT skills with Excel and ability to learn new systems quickly while meeting deadlines.
We value transferable skills from various backgrounds. Whether you've worked in customer service, call centres, administration, or team coordination, your phone skills and organised approach could be perfect.
EEO Statement: We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We are committed to making our recruitment process accessible to everyone – if you need any adjustments to help you apply or interview, please contact our recruitment team at recruitment@curo-group.co.uk.
Contract Administrator employer: Curo
Curo is an exceptional employer that prioritises employee wellbeing and growth, offering a competitive salary with opportunities for progression and generous benefits such as 26 days of annual leave plus bank holidays, and a birthday off. Our hybrid working model fosters a collaborative environment where you can thrive both in the office and at home, while our commitment to inclusivity ensures that all voices are heard and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Administrator
✨Tip Number 1
Get to know the company before your interview! Research Curo's values and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since the role involves a lot of calling contractors and customers, try role-playing with a friend. This will boost your confidence and help you handle queries like a pro.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and gives you a chance to find out more about the team dynamics and how you can contribute to their success.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and remind them of your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in working with Curo.
We think you need these skills to ace Contract Administrator
Some tips for your application 🫡
Show Off Your Organised Side:Make sure to highlight your organisational skills in your application. We love candidates who can juggle multiple tasks and keep everything running smoothly, so share examples of how you've done this in previous roles.
Be Confident on the Phone:Since you'll be making lots of calls, let us know about your experience with phone-based customer service. Share any stories where you resolved issues or built relationships over the phone – it’ll show us you’re a great fit!
Attention to Detail is Key:We appreciate candidates who pay attention to the little things. When writing your application, double-check for typos and ensure your information is accurate. It reflects your commitment to quality and detail.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Curo
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contract Administrator. Familiarise yourself with the key tasks like coordinating appointments and managing work schedules. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Phone Skills
Since this role involves a lot of phone communication, practice making calls to friends or family. Focus on being clear and confident while discussing topics like contractor performance or customer queries. This will help you feel more at ease during the actual interview when they might ask about your phone-based customer service experience.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences that highlight your organisational abilities. Whether it’s managing schedules or tracking actions from meetings, be ready to discuss how you keep everything in order. This will align perfectly with what they’re looking for in a candidate.
✨Be Ready to Handle Scenarios
Think of potential scenarios you might face in the role, such as dealing with a customer complaint or coordinating with contractors. Prepare your responses to show how you would handle these situations with empathy and problem-solving skills. This will demonstrate your readiness for the challenges of the job.
