At a Glance
- Tasks: Help resolve customer complaints and support managers in delivering positive outcomes.
- Company: Dynamic organisation focused on customer satisfaction and continuous improvement.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a supportive team dedicated to improving customer service.
- Why this job: Make a real difference by ensuring fair complaint resolutions and enhancing customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 29830 - 29830 £ per year.
Permanent | Full Time|£29,830 Hybrid working Purpose of the Job As a Complaints Support Advisor, you’ll help make sure complaints are managed fairly, consistently and in line with our customers’ needs and regulatory responsibilities.
You’ll support colleagues across the complaints process, with a particular focus on complex complaints, Stage 2 responses and review-stage activity.
What will I do?
Supporting the resolution of complaints in line with the complaints policy and customer experience strategy.
This role will support the managers and directors to deliver timely completion of operational tasks and administration required in order to deliver a positive resolution of a customer complaint.
This role will contribute to continuous improvement by supporting the implementation of learning outcomes from both internal complaints findings and Housing Ombudsman recommendations.
What will I have to do?
- Provide comprehensive administrative support to managers and directors in managing customer complaints ensuring all relevant documentation is available as well as providing administrative support to the Compliance Delivery Lead
- Support in-depth investigation and compile facts and timelines of incidents and interactions with customers
- Maintain accurate and timely records of correspondence or discussion...
Complaints Support Advisor employer: Curo
Curo is an excellent employer, offering a dynamic work environment in the heart of Bath where you can contribute to meaningful housing projects. With a strong focus on employee growth, we provide opportunities for professional development alongside competitive benefits such as 26 days of annual leave and flexible perks, ensuring a healthy work-life balance. Join us to be part of a collaborative team that values quality and innovation in construction management.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Support Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Curo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Curo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Complaints Support Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Curo:Your cover letter is your chance to shine! Tell us why you want to work at Curo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Curo!
How to prepare for a job interview at Curo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
