At a Glance
- Tasks: Manage housing for 450-650 residents, resolving issues and building community trust.
- Company: Curo, a leading South West housing association with a social purpose.
- Benefits: Competitive salary, 26+ days leave, hybrid work, and flexible benefits.
- Other info: Join a top-rated company with excellent career growth and support for your wellbeing.
- Why this job: Make a real difference in your community while enjoying a rewarding career.
- Qualifications: Experience in housing management or customer service, and knowledge of housing law.
The predicted salary is between 33475 - 33475 £ per year.
As a Housing Officer at Curo, you'll be the person residents know by name. This is field-based housing management at its most rewarding. You'll look after a patch of 450–650 customers, dividing your time between visits, sign-ups, estate inspections, casework and partnership meetings.
Responsibilities include:
- Acting as the primary relationship manager for your patch — building trust, resolving issues, and keeping tenancies on track.
- Running tenancy audits, sign-ups, viewings, mutual exchanges and fixed-term renewals.
- Walking your estates regularly, checking standards and holding contracts to account for the quality of communal services.
- Identifying safeguarding concerns and making the right referrals, working closely with statutory partners.
- Leading resident engagement and community development that brings your patch to life.
- Handling cases involving harassment, hate incidents or tenancy fraud, supported by our specialist teams.
- Signposting customers to support around money, employment, training and wellbeing.
To be successful, you need:
- Experience in housing management, social housing or a comparable customer-facing service delivery role.
- Working knowledge of housing law and good practice, including handling tenancy breaches.
- A full UK driving licence and access to a suitable vehicle (the patch can't be covered without one).
It's not essential but it helps if you also have knowledge of safeguarding principles and procedures.
Beyond a competitive salary and the chance to make a real difference every day, you'll get:
- ~26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years.
- ~Your birthday off as an extra holiday.
- ~Up to 10% matched pension contribution.
- ~Hybrid working with regular time out on patch and at our Bath HQ.
- ~Flexible benefits which might include a Health Cash Plan.
- ~Access to an Employee Assistance Programme for your own wellbeing.
We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.
We're committed to making our recruitment process accessible to everyone — if you need any adjustments to help you apply or interview, please contact our recruitment team.
Housing Officer (full time, permanent) in Bristol employer: Curo
Curo is an exceptional employer, offering a fulfilling role as a Housing Officer where you can truly make a difference in the lives of residents across Bristol, South Gloucestershire, and North Somerset. With a strong commitment to employee wellbeing, Curo provides generous annual leave, hybrid working options, and a supportive work culture that prioritises personal and professional growth. Join a leading housing association recognised for its social purpose and enjoy the unique opportunity to engage with your community while developing your career in a rewarding environment.
