At a Glance
- Tasks: Build relationships, manage tenancies, and support communities in a rewarding housing role.
- Company: Curo, a leading housing association with a social purpose.
- Benefits: 26 days annual leave, hybrid working, and flexible benefits for your wellbeing.
- Other info: Join a top-rated employer committed to diversity and inclusion.
- Why this job: Make a real difference in people's lives and help create positive futures.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 33475 - 33475 £ per year.
A good home is more than four walls. It’s the start of everything — stability, confidence, a place to belong. As a Housing Officer at Curo, you’ll be the person residents know by name, the first point of contact when something matters, and the reason a tenancy works, an estate looks cared for, and a neighbourhood feels like home. This is field-based housing management at its most rewarding. You’ll look after a patch of 450–650 customers, dividing your time between visits, sign-ups, estate inspections, casework and partnership meetings. You’ll be trusted to plan your own week, run your own caseload, and make decisions that genuinely shape how people experience their home.
Responsibilities
- Act as the primary relationship manager for your patch — building trust, resolving issues, and keeping tenancies on track
- Run tenancy audits, sign-ups, viewings, mutual exchanges and fixed-term renewals
- Tackle tenancy breaches early and fairly, balancing accountability with sustaining tenancies wherever possible
- Walk your estates regularly, checking standards and holding contracts to account for the quality of communal services
- Identify safeguarding concerns and make the right referrals, working closely with statutory partners
- Lead resident engagement and community development that brings your patch to life
- Handle cases involving harassment, hate incidents or tenancy fraud, supported by our specialist teams
- Signpost customers to support around money, employment, training and wellbeing
Qualifications – Essential
- Experience in housing management, social housing or a comparable customer‑facing service delivery role
- Working knowledge of housing law and good practice, including handling tenancy breaches
- Confident communicator who can build trusted relationships with residents, colleagues and external partners
- Full UK driving licence and access to a suitable vehicle
Qualifications – Desirable
- Relevant professional qualification (CIH or similar)
- Experience supporting vulnerable customers or working in a regulated service environment
- Knowledge of safeguarding principles and procedures
Benefits
- 26 days annual leave per year (plus bank holidays), rising to 29 days after 3 years
- Birthday off as an extra holiday
- Up to 10% matched pension contribution
- Hybrid working with regular time out on patch and at our Bath HQ
- Flexible benefits which might include a Health Cash Plan
- Access to an Employee Assistance Programme for your own wellbeing
About Curo
We’re a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We’re proud to be among the UK’s top 100 companies to work for, and the 5th best housing association nationwide. We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We’re committed to making our recruitment process accessible to everyone – if you need any adjustments to help you apply or interview, please contact our recruitment team at recruitment@curo-group.co.uk.
Housing Officer (Bristol, South Gloucestershire & North Somerset) employer: Curo
Curo is an exceptional employer, offering a rewarding opportunity as a Housing Officer in the vibrant areas of Bristol, South Gloucestershire, and North Somerset. With a strong commitment to community and social purpose, employees enjoy a supportive work culture that prioritises wellbeing, flexible working arrangements, and generous benefits including 26 days of annual leave plus bank holidays, and a birthday off. Curo fosters professional growth and inclusivity, making it a fantastic place for those looking to make a meaningful impact in housing management.
