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- Tasks: Assist customers with rent queries and provide essential administrative support.
- Company: Leading housing association in Bath with a commitment to community.
- Benefits: Competitive salary, flexible benefits, and hybrid working options.
- Why this job: Make a difference in tenants' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Great opportunities for personal and professional growth.
The predicted salary is between 30000 - 48000 £ per year.
A leading housing association in Bath seeks a Customer Accounts Advisor to assist customers with rent account queries and provide effective administrative support. In this full-time role, you will manage Direct Debits, advise customers on charges, support tenants facing financial difficulties, and ensure compliance with relevant regulations.
The position offers competitive salary, flexible benefits, and hybrid working arrangements, with opportunities for personal and professional development.
Tenant Accounts Advisor — Hybrid Role with Benefits in Bath employer: Curo
Contact Detail:
Curo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Accounts Advisor — Hybrid Role with Benefits in Bath
✨Tip Number 1
Get to know the company! Research the housing association and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Tenant Accounts Advisor, you'll be dealing with customers regularly. Role-play common scenarios with friends or family to build your confidence and ensure you can handle queries effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Tenant Accounts Advisor — Hybrid Role with Benefits in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Tenant Accounts Advisor role. We want to see how your skills align with managing Direct Debits and supporting customers, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping tenants and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Customer Service Skills: In this role, customer interaction is key. We recommend including examples of how you've successfully handled customer queries or financial advice in the past. It’ll show us you’re the right fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Curo
✨Know Your Stuff
Make sure you understand the role of a Tenant Accounts Advisor inside out. Familiarise yourself with common rent account queries, Direct Debits, and the regulations that govern housing associations. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Empathy and Understanding
As you'll be supporting tenants facing financial difficulties, it's crucial to demonstrate empathy during the interview. Prepare examples of how you've handled sensitive situations in the past, showcasing your ability to listen and provide effective solutions. This will highlight your suitability for the role.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the company culture, team dynamics, and opportunities for personal development. This not only shows your enthusiasm but also helps you gauge if the organisation is the right fit for you.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and administrative support. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers. Practising with a friend or in front of a mirror can help you feel more at ease and articulate during the actual interview.