At a Glance
- Tasks: Manage complex tenancy compliance cases and support vulnerable individuals.
- Company: Curo, a community-focused organisation dedicated to safety and support.
- Benefits: Competitive salary, 26 days leave, flexible working, and comprehensive training.
- Other info: Join a supportive team with excellent career development opportunities.
- Why this job: Make a real difference in people's lives while enjoying a great work-life balance.
- Qualifications: Experience in policing, social services, or legal work; strong investigative skills.
The predicted salary is between 39993 - 39993 £ per year.
39,993 pro rata | Bath, North East Somerset | Permanent Full Time | 37 hours per week | Hybrid
Ready to use your investigative skills in a role with better work‑life balance? If you're from policing, social services, domestic abuse services, housing, or legal backgrounds and seeking a meaningful change, this could be perfect for you. At Curo, we believe everyone deserves to feel safe in their home and community. Behind every noise complaint or tenancy issue is a human story that needs the right approach. Our Case Managers are the investigators who step in when situations become complex. They find solutions that support those who need help while protecting the wider community.
You’ll recognise the work – domestic abuse cases, safeguarding concerns, multi‑agency partnerships, evidence gathering, and court presentations. The difference? You’ll have the time to see cases through properly, with Monday‑Wednesday working, no shift patterns, and a supportive team that understands the emotional demands of this work.
What You'll Be Doing
- Managing a tenancy compliance caseload of complex cases involving anti‑social behaviour (ASB), tenancy breaches, domestic abuse, hate crime, and safeguarding (protecting vulnerable people)
- Investigating incidents thoroughly and gathering evidence to understand what happened
- Supporting victims and witnesses throughout the process, keeping them informed and giving practical advice
- Working with those causing harm to address root causes and help them keep their tenancies where possible
- Preparing legal cases and presenting evidence in court around 2-3 times per month, working with our solicitors
- Building partnerships with police, social services, and local authorities to tackle complex housing issues
- Using conflict resolution, mediation, and restorative justice approaches to find solutions
- Ensuring tenancy compliance through effective case management.
What you'll get in return
- 26 days annual leave per year (pro rata, plus bank holidays) rising to 29 days after 3 years
- Your birthday off as an extra holiday
- Up to 10% matched pension contribution (pro rata)
- Flexible working arrangements within your Monday‑Wednesday pattern
- Free parking at many of our locations
- Flexible benefits which might include a Health Cash Plan
- Access to an Employee Assistance Programme for your wellbeing
- Comprehensive training and development opportunities
More about you
Your experience in policing, social services, domestic abuse services, housing, or legal work has given you skills we value. You understand what it’s like to deal with vulnerable people, challenging situations, and the emotional toll this work can take. That’s exactly why you’ll fit well with our supportive team approach.
Essential
- Strong investigative mindset with attention to detail and curiosity to gather evidence
- Excellent communication skills for working with distressed customers and partner agencies
- Resilience and emotional intelligence when dealing with challenging or vulnerable customers
- Ability to remain calm under pressure and make sound decisions in complex situations
- Strong organisational skills to manage a varied caseload and prioritise tasks effectively
- Current driving licence and access to a vehicle for customer visits
Desirable
- Experience in tenancy compliance, anti‑social behaviour management, or case management role
Equal Opportunity
We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers.
Tenancy Compliance Case Manager (Anti-Social Behaviour) in Bath employer: Curo
Curo is an excellent employer, offering a dynamic work environment in the heart of Bath where you can contribute to meaningful housing projects. With a strong focus on employee growth, we provide opportunities for professional development alongside competitive benefits such as 26 days of annual leave and flexible perks, ensuring a healthy work-life balance. Join us to be part of a collaborative team that values quality and innovation in construction management.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Compliance Case Manager (Anti-Social Behaviour) in Bath
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Curo.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Curo!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Curo, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Curo or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Tenancy Compliance Case Manager (Anti-Social Behaviour) in Bath
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Curo:Before hitting send, make sure to tailor your application specifically to Curo! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Curo
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
