At a Glance
- Tasks: Lead a team to deliver high-quality supported housing services and ensure resident satisfaction.
- Company: Join Curo, a top-rated housing association with a strong social purpose.
- Benefits: Enjoy 26 days annual leave, your birthday off, and flexible benefits.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in team management and customer service is essential.
The predicted salary is between 35796 - 35796 £ per year.
- Team Leader – Specialist and Supported Housing
- £35,796 | Dartmouth Avenue and Wellbeing House | Full time - on site
- PERM | 37 hours per week
- Purpose of the Job
Provide inspirational and effective operational leadership to a team delivering supported and specialist housing services, ensuring residents receive high-quality, person-centred support that helps them live safely and independently.
You will drive service quality, performance and partnership working, creating a positive team culture while ensuring services meet contractual, regulatory and organisational standards.
What will I do?
- Leadership and Service Delivery
- Lead, support and inspire a team delivering supported and specialist housing services, ensuring person-centred, high-quality outcomes for residents while promoting a positive and inclusive team culture.
- Coordinate staffing resources to ensure effective service delivery, performance and continuity.
- Ensure contract compliance and the delivery of high-quality outcomes for customers.
- Promote customer involvement in service delivery and ensure regular feedback is gathered from customers, commissioners and partners to inform continuous service improvement.
- Respond effectively to incidents, emergencies and crisis situations, providing timely and appropriate support, managing conflict and mediating between customers where required to achieve positive and safe outcomes.
- Oversee the completion and quality of needs and risk assessments and support plans, ensuring they meet required standards, frequencies and agreed customer outcomes.
- Embed quality assurance frameworks within the team through training, supervision, team meetings and regular monitoring of compliance.
- Monitor service performance against Key Performance Indicators (KPIs), using IT systems to track outcomes; identify and address underperformance; and provide monthly monitoring and quarterly written performance reports.
- Support the Service Manager by keeping up to date with relevant legislation and contributing to service development, improvement plans and opportunities for growth.
- Develop and maintain effective networks across Curo and with voluntary and statutory agencies to promote collaborative working, achieve the best possible outcomes for customers and staff, and represent Curo in a positive, professional and effective manner.
- Deliver and coordinate staff training and development in line with the annual training programme to ensure colleagues have the skills and competencies required.
- Support colleagues in managing breaches of tenancy or licence agreements, working proactively with relevant internal teams and issuing warnings and notices where appropriate.
- Undertake case management of a small number of high-risk customers, where required and subject to service needs, providing appropriate oversight, support and intervention to ensure effective management and positive outcomes.
- Ensure safeguarding responsibilities are understood and implemented, with all cases managed in line with policy and legislation.
- Work collaboratively across the organisation to ensure health and safety compliance, timely repairs and the provision of safe, welcoming schemes.
- Provide induction and refresher training to security staff working within schemes.
- Take responsibility for the health and safety of self, team members and others, ensuring compliance with legislative requirements and organisational policies.
- Teamwork and Collaboration
- Develop and maintain effective networks across Curo and with voluntary and statutory agencies to achieve positive outcomes for customers and colleagues.
- Work collaboratively across the organisation to maintain safe, welcoming schemes, support timely repairs and represent Curo professionally.
What do I need to be successful?
Essential – Experience and Qualifications
- Be educated to GCSE level or equivalent and/or with a relevant qualification/or experience.
- Bring experience of managing a team in a customer service environment.
- Demonstrate the ability to manage a range of services with competing priorities
- Demonstrate an understanding of quality assurance frameworks and an ability to ensure compliance
- Have a detailed understanding of performance improvement systems and tools and a track record of delivering improvements and results against targets
- Evidence experience of working either in supported housing, social care or a community environment.
- Be able to effectively network with other voluntary and statutory agencies and represent Curo in a positive and effective manner
- Evidence my ability to motivate and engage people, form effective relationships and help them meet agreed aims and objectives.
- Demonstrate my ability to maintain information systems and keep accurate records.
- Evidence my ability to communicate effectively at all levels, both verbally and in writing.
- Illustrate the ability to write clear and well-constructed reports
- Demonstrate excellent IT skills with up to date knowledge of Microsoft Office.
- Evidence my ability to work under pressure and meet deadlines.
- Additional Duties
This job description is not intended to be an exhaustive list of duties.
You may be required to undertake other reasonable tasks and responsibilities commensurate with the seniority and scope of the role.
- Duties may evolve in line with changes to local procedures or organisational requirements
- What you'll get in return
- 26 days annual leave per year (plus bank holidays), increasing to 29 days
- Your birthday off as an extra holiday
- Up to 10% matched pension contribution
- Flexible benefits which might include a Health Cash Plan
- Access to an Employee Assistance Programme for your wellbeing
- About Curo
We're a leading South West housing association with social purpose at our heart.
We provide affordable homes and create positive futures in our communities.
We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.
We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers.
We're committed to making our recruitment process accessible to everyone --- if you need any adjustments to help you apply or interview, please contact our recruitment team at recruitment@curo-group. co. uk
Team Leader – Specialist and Supported Housing in Bath employer: Curo
Curo is an exceptional employer, offering a supportive and inclusive work environment where team leaders can thrive while making a meaningful impact in the community. With a strong focus on employee wellbeing, generous benefits including 26 days of annual leave plus your birthday off, and opportunities for professional growth, Curo fosters a culture of collaboration and excellence in delivering high-quality housing services. Located in the South West, employees benefit from being part of a leading housing association that prioritises social purpose and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader – Specialist and Supported Housing in Bath
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Curo.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Curo!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Curo, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Curo or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Team Leader – Specialist and Supported Housing in Bath
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Curo:Before hitting send, make sure to tailor your application specifically to Curo! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Curo
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
