At a Glance
- Tasks: Coordinate repair appointments and manage multiple cases in a fast-paced environment.
- Company: Curo, a leading housing association with a social purpose.
- Benefits: Competitive salary, 26 days annual leave, birthday off, and flexible benefits.
- Other info: Join a top-rated company committed to diversity and community impact.
- Why this job: Make a real difference every day while developing your organisational skills.
- Qualifications: Strong communication, customer service experience, and multitasking abilities.
The predicted salary is between 26265 - 29829 £ per year.
£26,265 moving to £29,829 on completion of milestones during probation + benefits
Bath | Full Time | Permanent | 37 hours per week | 8am-6pm rota
Your Organisational Skills. Our Repairs. Happy Customers.
At Curo, we know that behind every successful property repair is someone who's thinking three steps ahead. Our Repairs Schedulers are the vital link between our residents and our repair teams, using their coordination skills to turn urgent repairs requests into organised solutions. Working as part of our customer contact team, you'll coordinate repair works across our property portfolio, ensuring our electricians, plumbers, and multi-trade colleagues are in the right place at the right time with the right equipment. You'll be juggling multiple priorities while keeping your eye on tomorrow's challenges, not just today's emergencies. If you're someone who thrives in a fast-paced environment where every day brings new challenges, this could be the role that takes your career to the next level.
What You'll Be Doing
- Coordinating repair appointments for electricians, plumbers, and multi-trade colleagues using our digital scheduling system
- Making outbound calls to customers to arrange and confirm repair appointments
- Communicating with contractors and our repair teams through various channels
- Planning ahead to ensure repair teams have the right equipment for upcoming jobs
- Managing multiple repair cases simultaneously while making calls, updating schedules, and coordinating with teams
- Finding solutions when schedules change unexpectedly and priorities shift
What You’ll Get In Return
- 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
- Your birthday off as an extra holiday
- Up to 10% matched pension contribution
- Free parking at many of our locations
- Flexible benefits which might include a Health Cash Plan
- Access to an Employee Assistance Programme for your own wellbeing
More About You
We're looking for someone who can see the bigger picture while managing the details. You're naturally forward-thinking; planning ahead rather than only reacting to immediate problems.
Essential
- Strong communication skills and confidence in making outbound calls to customers, contractors, and colleagues across different types of situations
- Proven experience in customer service with strong problem-solving skills and a flair for finding practical solutions
- Exceptional multitasking abilities - you can juggle outbound calls with customers while updating schedules, responding to urgent emails, and coordinating with teams on live issues
- Experience handling difficult conversations with confidence and empathy, especially when delivering disappointing news
- Resilience and ability to adapt quickly - when things go wrong, you bounce back and find solutions rather than getting overwhelmed
- IT skills and ability to learn new computer systems quickly, as you’ll be working across multiple platforms daily
We value transferable skills from various backgrounds. Whether you’ve worked in logistics, customer service, or operations, your coordination skills and practical problem-solving abilities could be a perfect fit.
About Curo
We’re a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We’re proud to be among the UK’s top 100 companies to work for, and the 5th best housing association nationwide. We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We’re committed to making our recruitment process accessible to everyone - if you need any adjustments to help you apply or interview, please contact our recruitment team at recruitment@curo-group.co.uk
Repairs Scheduler in Bath employer: Curo
Curo is an exceptional employer located in Bath, offering a supportive work culture that prioritises employee wellbeing and growth. With competitive salaries, generous annual leave, and flexible benefits, we empower our Repairs Schedulers to thrive in a dynamic environment where their organisational skills directly contribute to customer satisfaction and community impact. Join us to be part of a leading housing association that values diversity and actively fosters a positive workplace for all.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Scheduler in Bath
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Curo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Curo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Repairs Scheduler in Bath
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Curo:Your cover letter is your chance to shine! Tell us why you want to work at Curo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Curo!
How to prepare for a job interview at Curo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
