At a Glance
- Tasks: Support people in their journey to a new home, managing the lettings process from start to finish.
- Company: Curo, a leading housing association with a strong social purpose.
- Benefits: £29,613 salary, 26 days leave, hybrid working, and flexible benefits.
- Other info: Join a top-rated company that values diversity and community impact.
- Why this job: Make a real difference in people's lives during their big moments of moving home.
- Qualifications: Experience in customer service or administration, with strong communication and organisational skills.
The predicted salary is between 29613 - 29613 £ per year.
£29,613 + benefits | Bath (The Maltings) | Hybrid Full Time | Permanent | 37 hours per week
Your Care. Our Homes. A Positive Start. Moving into a new home is a big moment. For some, it’s an exciting step. For others, it’s a fresh start after a difficult chapter. As a Lettings Advisor at Curo, you’ll be the person who helps make that transition feel smooth, supportive and positive – ensuring every new tenant feels informed, reassured and ready for what comes next.
This is a fast‑paced, end‑to‑end role. You’ll oversee the full lettings journey, from managing tenancy endings to preparing and letting homes again. Working closely with our Housing Access Managers, you’ll keep properties moving and make sure every customer gets the best possible start in their new home. It’s a role that blends people skills with precision. You’ll carry out pre‑tenancy checks, support mutual exchanges, complete compliance tasks and keep accurate records. You’ll need an eye for detail, a calm approach, and the ability to juggle several priorities without losing sight of the customer experience. You don’t need to come from a housing background. If you’ve worked in customer service, administration, lettings, or any role where you’ve balanced people, processes, and paperwork — and done it with care — you’ll have the foundations to thrive here.
What You’ll Be Doing
- Managing the end-to-end lettings process to re-let properties quickly, legally and to a high standard
- Carrying out pre-tenancy checks including credit checks, success plans and risk identification
- Making sure new tenants understand their tenancy agreement before they sign
- Delivering a legally compliant mutual exchange service – including reviews, inspections and paperwork
- Working with outgoing tenants (and where needed, next of kin) to manage tenancy endings properly
- Keeping customers updated throughout their move, so they always know where they stand
- Sharing relevant insight from success plans with the wider Tenancy Services team
- Keeping our systems accurate and up to date so colleagues can rely on the information
- Working flexibly outside normal hours occasionally to support lettings activity
What You’ll Get In Return
- 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
- Your birthday off as an extra holiday
- Up to 10% matched pension contribution
- Hybrid working (3 days office, 2 days home)
- Flexible benefits which might include a Health Cash Plan
- Access to an Employee Assistance Programme for your own wellbeing
More About You
You’re organised, methodical and naturally calm under pressure. You take pride in getting the details right, and you can hold several priorities in your head at once without losing track. You care about doing right by people and you understand that for many of our customers, what feels routine to you is one of the biggest moments of their year. To do well in this role, here’s what we’re looking for:
- Experience in an administrative or customer-facing role in a busy, target-driven environment
- A methodical, well-organised approach with the ability to juggle competing priorities calmly
- Strong written and verbal communication skills, including confidence with sensitive conversations around finances
- Good numeracy, literacy and IT skills, with accuracy and strong attention to detail
If you’ve worked in social housing, local authority housing or residential lettings – or you know your way around the legislation behind allocations and lettings – that’s a real bonus. Comfort adapting to new systems and ways of working will also stand you in good stead.
About Curo
We’re a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We’re proud to be among the UK’s top 100 companies to work for, and the 5th best housing association nationwide. We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers.
Lettings Advisor - Supporting People Into Their New Home in Bath employer: Curo
Curo is an exceptional employer, offering a supportive and inclusive work environment in Bath, where you can make a meaningful impact on people's lives as a Lettings Advisor. With a competitive salary of £29,613, generous annual leave, hybrid working options, and a strong commitment to employee wellbeing, Curo fosters a culture of growth and development, ensuring that every team member feels valued and empowered to thrive in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Advisor - Supporting People Into Their New Home in Bath
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Curo.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Curo? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Curo's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Lettings Advisor - Supporting People Into Their New Home in Bath
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Lettings Advisor - Supporting People Into Their New Home role at Curo, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Curo
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Curo operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Curo. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Curo.
