At a Glance
- Tasks: Manage the lettings process and support new tenants in their transition to a new home.
- Company: Curo, a leading housing association with a social purpose.
- Benefits: Competitive salary, hybrid working, generous leave, and flexible benefits.
- Other info: Join a top-rated company committed to diversity and community impact.
- Why this job: Make a real difference in people's lives during their moving journey.
- Qualifications: Experience in customer service or administration with strong organisational skills.
The predicted salary is between 29613 - 29613 £ per year.
£29,613 + benefits | Bath (The Maltings) | Hybrid Full Time | Permanent | 37 hours per week
Your Care. Our Homes. A Positive Start. Moving into a new home is a big moment. For some, it’s an exciting step. For others, it’s a fresh start after a difficult chapter. As a Lettings Advisor at Curo, you’ll be the person who helps make that transition feel smooth, supportive and positive – ensuring every new tenant feels informed, reassured and ready for what comes next.
This is a fast‑paced, end‑to‑end role. You’ll oversee the full lettings journey, from managing tenancy endings to preparing and letting homes again. Working closely with our Housing Access Managers, you’ll keep properties moving and make sure every customer gets the best possible start in their new home. It’s a role that blends people skills with precision. You’ll carry out pre‑tenancy checks, support mutual exchanges, complete compliance tasks and keep accurate records. You’ll need an eye for detail, a calm approach, and the ability to juggle several priorities without losing sight of the customer experience. You don’t need to come from a housing background. If you’ve worked in customer service, administration, lettings, or any role where you’ve balanced people, processes, and paperwork – and done it with care – you’ll have the foundations to thrive here.
What You’ll Be Doing
- Managing the end‑to‑end lettings process to re‑let properties quickly, legally and to a high standard
- Carrying out pre‑tenancy checks including credit checks, success plans and risk identification
- Making sure new tenants understand their tenancy agreement before they sign
- Delivering a legally compliant mutual exchange service – including reviews, inspections and paperwork
- Working with outgoing tenants (and where needed, next of kin) to manage tenancy endings properly
- Keeping customers updated throughout their move, so they always know where they stand
- Sharing relevant insight from success plans with the wider Tenancy Services team
- Keeping our systems accurate and up to date so colleagues can rely on the information
- Working flexibly outside normal hours occasionally to support lettings activity
What You’ll Get In Return
- 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
- Your birthday off as an extra holiday
- Up to 10% matched pension contribution
- Hybrid working (3 days office, 2 days home)
- Flexible benefits which might include a Health Cash Plan
- Access to an Employee Assistance Programme for your own wellbeing
More About You
You’re organised, methodical and naturally calm under pressure. You take pride in getting the details right, and you can hold several priorities in your head at once without losing track. You care about doing right by people and you understand that for many of our customers, what feels routine to you is one of the biggest moments of their year. To do well in this role, here’s what we’re looking for:
- Experience in an administrative or customer‑facing role in a busy, target‑driven environment
- A methodical, well‑organised approach with the ability to juggle competing priorities calmly
- Strong written and verbal communication skills, including confidence with sensitive conversations around finances
- Good numeracy, literacy and IT skills, with accuracy and strong attention to detail
If you’ve worked in social housing, local authority housing or residential lettings – or you know your way around the legislation behind allocations and lettings – that’s a real bonus. Comfort adapting to new systems and ways of working will also stand you in good stead.
About Curo
We’re a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We’re proud to be among the UK’s top 100 companies to work for, and the 5th best housing association nationwide. We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We’re committed to making our recruitment process accessible to everyone – if you need any adjustments to help you apply or interview, please contact our recruitment team at recruitment@curo-group.co.uk
Lettings Advisor: End-to-End Moves | Hybrid & Benefits in Bath employer: Curo
Curo is an exceptional employer, offering a supportive and inclusive work environment in Bath, where you can make a real difference in people's lives as a Lettings Advisor. With benefits like hybrid working, generous annual leave, and a commitment to employee wellbeing, Curo fosters a culture of growth and development, ensuring that every team member feels valued and empowered to thrive in their role. Join us to be part of a leading housing association that prioritises social purpose and community impact.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Advisor: End-to-End Moves | Hybrid & Benefits in Bath
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Lettings Advisor role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and lettings. Think about your past experiences and how they relate to the skills needed for this role. Confidence is key!
✨Tip Number 3
Show off your people skills! During interviews, share examples of how you've handled sensitive situations or managed multiple priorities. This will demonstrate that you can keep calm under pressure, just like the job requires.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Curo.
We think you need these skills to ace Lettings Advisor: End-to-End Moves | Hybrid & Benefits in Bath
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Lettings Advisor role. Highlight your relevant experience in customer service or administration, and show us how your skills align with the responsibilities outlined in the job description.
Showcase Your People Skills:Since this role is all about helping customers through their moving journey, let us know about your experience in handling sensitive conversations and providing support. Share examples that demonstrate your ability to connect with people and make them feel at ease.
Attention to Detail is Key:We’re looking for someone who can juggle multiple priorities without losing track. Make sure to highlight any experiences where you’ve successfully managed detailed tasks or processes, especially in a fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Curo
✨Know the Role Inside Out
Before your interview, make sure you understand the Lettings Advisor role thoroughly. Familiarise yourself with the end-to-end lettings process and the specific tasks mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As a Lettings Advisor, you'll be dealing with customers during significant moments in their lives. Prepare examples from your past experiences where you've successfully managed sensitive conversations or provided exceptional customer service. This will highlight your ability to connect with people and handle delicate situations.
✨Demonstrate Your Organisational Skills
The role requires juggling multiple priorities while maintaining attention to detail. Bring along examples of how you've managed competing tasks in previous roles. You could even mention specific tools or methods you use to stay organised, which will show that you're proactive and methodical.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This not only shows your interest but also gives you valuable insight into whether the company culture aligns with your values.
