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- Tasks: Lead property maintenance and repairs for over 14,000 homes, driving service quality and team performance.
- Company: Curo, a top-rated housing association with a strong social purpose.
- Benefits: Competitive salary, 26 days leave, hybrid working, and flexible benefits.
- Why this job: Make a real impact on community living while leading a large, dynamic team.
- Qualifications: Proven leadership in operational services, managing large teams and contractor partnerships.
- Other info: Join a supportive workplace committed to diversity and community well-being.
The predicted salary is between 109180 - 152872 ÂŁ per year.
18-Month Fixed Term Contract | 37 hours per week ÂŁ109,180 + benefits | Bath | Hybrid (minimum 3 days onsite) Closing date: Friday 27th March 2026
Your Leadership. Our Homes. Lasting Impact. A large in‑house trades workforce and a significant multi‑million‑pound maintenance budget make this a complex, high‑profile service delivery portfolio. Interim leadership is needed to drive it forward. We are looking for an experienced Interim Director to lead property maintenance and repairs services across our 14,000+ homes during a pivotal period of change. You will take strategic and operational responsibility for our in‑house trades teams and contractor management, ensuring we deliver responsive, high‑quality services that our residents can rely on. This is a hands‑on interim leadership role with real strategic weight. You will shape service delivery, strengthen performance, and position the function for long‑term success, leaving a lasting mark on how we maintain and care for our homes.
What You’ll Be Doing
- Raise the bar on customer experience — drive first‑time fix rates, reduce repeat visits and ensure residents see tangible improvements in our maintenance services
- Lead reactive repairs and specialist works through in‑house trades teams and contractor partnerships
- Drive productivity improvement and cultural change across our in‑house trades workforce, building on work already underway
- Provide visible, credible leadership to a team of around 180 colleagues
- Deliver value for money from effective contractor partnership management without compromising service quality
- Lead our Home Safety programme, ensuring all statutory inspections and remedial works are delivered on time
- Strengthen financial controls and budget management discipline across a significant multi‑million‑pound portfolio
What You’ll Get In Return
- Beyond a salary of £109,180 and the chance to make a real difference every day, you will receive pro‑rated benefits including:
- 26 days annual leave per year (plus bank holidays)
- Your birthday off as an extra holiday
- Up to 10% matched pension contribution
- Hybrid working (3 days office, 2 days home)
- Flexible benefits which might include a Health Cash Plan
- Access to an Employee Assistance Programme for your own wellbeing
More About You
You’re a proven Director‑level leader who knows what it takes to run a large, operationally intensive service. You have managed the competing demands of reactive work alongside planned programmes, led in‑house teams and external contractors side by side, and delivered results in environments where service failures have a direct impact on people’s lives. Whether your background is in housing, property services, utilities, health, infrastructure or another sector where regulatory compliance, customer expectations and complex service delivery intersect, what matters is that you’ve done this at scale and at pace.
Essential
- Experience leading large operational teams (100+ people) delivering frontline services, ideally combining directly employed workforce and contractor partnerships
- A track record of managing reactive, demand‑led services where responsiveness and quality directly affect customer trust
- Proven ability to hold contractors to account on performance, quality and value for money across significant contract portfolios
- Experience operating under robust regulatory compliance frameworks, with confidence reporting assurance to Board or executive level
- Strong financial management skills across a multi‑million‑pound budget covering workforce, contractors and materials
- Evidence of driving cultural change and performance improvement in operational teams
- A leadership style that builds trust, sets clear expectations and gets the best from people on the ground
Desirable
- Experience of transformation or service redesign — target operating model development, new service introduction or large‑scale change programmes
- Social housing sector experience, though we genuinely welcome candidates from other regulated, customer‑facing sectors
- Professional qualification such as CIOB, RICS, CIBSE, IWFM or CIH
About Curo
We’re a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We’re proud to be among the UK’s top 100 companies to work for, and the 5th best housing association nationwide. We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We’re committed to making our recruitment process accessible to everyone — if you need any adjustments to help you apply or interview, please contact our recruitment team. We own and manage more than 14,000 homes; properties that our 28,000 residents call home. We’re building hundreds of new homes every year for rent and sale. We provide award‑winning support services to a wide range of residents, including homeless young people and families, older and disabled people, and those affected by mental health issues or memory loss. As a housing association we have no paid shareholders. We create profit for purpose, reinvesting the surpluses from our commercial house‑building business into our core social purpose.
Interim Director of Property Maintenance and Contracted Repairs Services in Bath employer: Curo
Contact Detail:
Curo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interim Director of Property Maintenance and Contracted Repairs Services in Bath
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and property maintenance sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to property maintenance and customer service. Tailor your responses to show how your experience aligns with their goals. We want to see that you’re not just a fit for the role, but also for the culture!
✨Tip Number 3
Showcase your leadership style! Be ready to discuss specific examples of how you've driven change and improved services in previous roles. Highlight your ability to manage large teams and contractor partnerships effectively. We love hearing about real impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining us at Curo. Make sure to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Interim Director of Property Maintenance and Contracted Repairs Services in Bath
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in leading large operational teams and managing reactive services. We want to see how your background aligns with the role of Interim Director, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Style: We’re looking for someone who can provide visible and credible leadership. Use your application to demonstrate how you build trust and set clear expectations within your teams. Share examples of how you've driven cultural change and performance improvement in past roles.
Highlight Financial Acumen: Since this role involves managing a multi-million-pound budget, it’s crucial to emphasise your financial management skills. Include specific examples of how you’ve successfully overseen budgets and ensured value for money in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Curo
✨Know Your Numbers
Before the interview, brush up on your financial management skills. Be ready to discuss how you've successfully managed multi-million-pound budgets in the past. Highlight specific examples where you delivered value for money while maintaining service quality.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach and how it has driven cultural change in previous roles. Think of concrete examples where you've built trust and set clear expectations with large operational teams, especially in high-pressure environments.
✨Understand the Customer Experience
Familiarise yourself with the importance of customer experience in property maintenance. Be ready to share strategies you've implemented to improve first-time fix rates and reduce repeat visits, demonstrating your commitment to enhancing resident satisfaction.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in real-time. Prepare by thinking through potential challenges you might face in this role, such as managing contractor performance or leading a team through a period of change, and how you would address them.