At a Glance
- Tasks: Manage housing relationships, resolve issues, and support residents in their communities.
- Company: Curo, a leading housing association with a social purpose.
- Benefits: Competitive salary, 26 days leave, hybrid working, and flexible benefits.
- Other info: Join a top-rated company committed to diversity and community impact.
- Why this job: Make a real difference in people's lives while enjoying a rewarding career.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 33475 - 33475 £ per year.
A good home is more than four walls. It's the start of everything — stability, confidence, a place to belong. As a Housing Officer at Curo, you'll be the person residents know by name. The first point of contact when something matters. The reason a tenancy works, an estate looks cared for, and a neighbourhood feels like home.
This is field-based housing management at its most rewarding. You'll look after a patch of 450–650 customers, dividing your time between visits, sign-ups, estate inspections, casework and partnership meetings. You'll be trusted to plan your own week, run your own caseload, and make decisions that genuinely shape how people experience their home.
What you'll be doing:
- Acting as the primary relationship manager for your patch — building trust, resolving issues, and keeping tenancies on track
- Running tenancy audits, sign-ups, viewings, mutual exchanges and fixed-term renewals
- Tackling tenancy breaches early and fairly, balancing accountability with sustaining tenancies wherever possible
- Walking your estates regularly, checking standards and holding contracts to account for the quality of communal services
- Identifying safeguarding concerns and making the right referrals, working closely with statutory partners
- Leading resident engagement and community development that brings your patch to life
- Handling cases involving harassment, hate incidents or tenancy fraud, supported by our specialist teams
- Signposting customers to support around money, employment, training and wellbeing
More about you:
You're a confident, capable housing professional who enjoys being out in your community and trusted to manage your own time. You can have a difficult conversation without losing the relationship, and you know when to push, when to listen, and when to bring in support.
To need the following to help you be successful:
- Experience in housing management, social housing or a comparable customer-facing service delivery role
- Working knowledge of housing law and good practice, including handling tenancy breaches
- A confident communicator who can build trusted relationships with residents, colleagues and external partners
- A full UK driving licence and access to a suitable vehicle (the patch can't be covered without one)
It's not essential but it helps if you also have:
- A relevant professional qualification (CIH or similar)
- Experience supporting vulnerable customers or working in a regulated service environment
- Knowledge of safeguarding principles and procedures
What you'll get in return:
- 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
- Your birthday off as an extra holiday
- Up to 10% matched pension contribution
- Hybrid working with regular time out on patch and at our Bath HQ
- Flexible benefits which might include a Health Cash Plan
- Access to an Employee Assistance Programme for your own wellbeing
About Curo:
We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.
We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone — if you need any adjustments to help you apply or interview, please contact our recruitment team.
Housing Officer (full time, permanent) in Bath employer: Curo
Curo is an exceptional employer that prioritises community engagement and employee wellbeing, offering a competitive salary and generous benefits such as 26 days of annual leave plus your birthday off. With a strong focus on personal growth and a supportive work culture, employees are empowered to manage their own caseloads while making a meaningful impact in the lives of residents in Bath & North East Somerset.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer (full time, permanent) in Bath
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Curo.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Curo.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Curo.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Curo. Apply directly through us to stand out!
We think you need these skills to ace Housing Officer (full time, permanent) in Bath
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Curo. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Housing Officer (full time, permanent), ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Curo
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Curo. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
