At a Glance
- Tasks: Support residents with tenancy queries and help them manage their accounts.
- Company: Curo, a leading housing association with a social purpose.
- Benefits: Competitive salary, 26 days leave, hybrid working, and flexible benefits.
- Other info: Join a supportive team committed to diversity and community impact.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer-facing roles and strong communication skills.
The predicted salary is between 27295 - 27295 £ per year.
Helping residents stay in the home they love, you will be the first point of contact for residents managing their tenancy, account, and move. This role involves handling a varied caseload of enquiries and assisting people in understanding their options and staying on top of their charges.
What you’ll be doing:
- Helping residents understand their accounts and resolving charge and payment queries at the first point of contact.
- Agreeing fair, realistic repayment plans and supporting people to manage low-level arrears.
- Taking follow-up action on debt recovery, including preparing cases and using Money Claim Online where needed.
- Setting up direct debits and processing housing benefit payments accurately.
- Supporting the smooth turnaround of empty properties, from tenancy endings through to ready-to-let.
- Carrying out pre-tenancy checks and keeping new residents updated on the progress of their move.
- Keeping our systems accurate and up to date, recording the actions you take and agreements you make.
- Spotting where a case needs escalating and referring it on promptly.
More about you:
We value transferable skills from all kinds of backgrounds – whether you’ve worked in hospitality, retail, contact centres or another customer-facing role, the way you handle people could be exactly what we’re looking for.
Essential:
- Experience in a busy customer-facing or administrative role, managing queries, accounts or a varied caseload.
- Confidence handling sensitive conversations, including around money, with a fair and empathetic approach.
- Strong communication skills – confident and clear in both written and verbal communication, able to engage effectively with diverse audiences.
- Good organisational skills with the ability to multitask and work calmly to targets and deadlines, with strong attention to detail.
- Good numeracy, literacy and IT skills, with the confidence to learn and use new systems.
- Adaptability and a genuine openness to change.
- A good level of self-awareness, with commitment to ensuring your behaviour has a positive impact on customers and colleagues.
Desirable:
- Experience in a housing, debt advice, income management or social care setting.
- Familiarity with housing benefit, direct debits or tenancy management.
- Knowledge of debt recovery processes, including county court procedures or Money Claim Online.
What you’ll get in return:
- A salary of £27,295 and the chance to make a real difference every day.
- 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years.
- Your birthday off as an extra holiday.
- Up to 10% matched pension contribution.
- Hybrid working (3 days office, 2 days home).
- Flexible benefits which might include a Health Cash Plan.
- Access to an Employee Assistance Programme for your own wellbeing.
We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We’re committed to making our recruitment process accessible to everyone – if you need any adjustments to help you apply or interview, please contact our recruitment team at recruitment@curo-group.co.uk.
Housing Advisor in Bath employer: Curo
Curo is an excellent employer, offering a dynamic work environment in the heart of Bath where you can contribute to meaningful housing projects. With a strong focus on employee growth, we provide opportunities for professional development alongside competitive benefits such as 26 days of annual leave and flexible perks, ensuring a healthy work-life balance. Join us to be part of a collaborative team that values quality and innovation in construction management.
