At a Glance
- Tasks: Be the voice of Curo, helping residents with their housing needs every day.
- Company: Join a top-rated housing association with a social purpose at its core.
- Benefits: Earn up to £29,829, enjoy 26 days leave, and hybrid working options.
- Other info: Flexible benefits and career growth opportunities await you after 18 months.
- Why this job: Make a real difference in people's lives while enjoying a supportive team environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
At Curo, we take pride in being the first point of contact for our residents and the wider community. Our Customer Service Advisors are the voice of Curo and we need people who care about making every interaction count. This dynamic role puts you at the heart of our organisation. Working as part of our supportive contact centre team, you'll handle a diverse range of enquiries across multiple channels, helping resolve issues and making a real difference to people's lives every day. You'll connect with our residents, contractors, and sometimes the wider public, providing solutions and support when they need it most. Many of our customers contact us during challenging times in their lives, so your empathy and understanding will be crucial in helping them navigate their housing needs. And you'll do it Monday to Friday, with no evenings or weekends.
What You'll Be Doing
- Answering inbound calls, WhatsApp messages, texts, emails, and social media enquiries
- Handling and resolving customer queries at the first point of contact wherever possible
- Using multiple systems simultaneously to find information and update records
- Managing challenging situations with empathy and professionalism
- Providing advice and guidance on a wide range of housing-related matters
- Directing complex queries to the appropriate teams when necessary
- Working in a fast-paced environment where no two days are the same
What You'll Get In Return
- A salary increase to £29,829 on successful completion of key milestones during probation
- 26 days annual leave per year (plus bank holidays), increasing to 29 days
- Your birthday off as an extra holiday
- Up to 10% matched pension contribution
- Hybrid working (3 days office, 2 days home) after a minimum of 3 months in post
- Flexible benefits which might include a Health Cash Plan
- Access to an Employee Assistance Programme for your wellbeing
- Access to many different career and development opportunities across Curo, once you have been in post for 18 months
More About You
We value transferable skills from various backgrounds – whether you've worked in retail, hospitality, call centres or other customer-facing roles, your experience could be perfect for this position.
Essential
- Experience in a customer service environment with proven problem-solving skills
- Strong communication skills – both verbal and written
- Ability to multitask and manage your time effectively
- Resilience and patience when dealing with challenging situations
- Computer literacy and ability to learn and use multiple new systems quickly
- Ability to remain calm under pressure
Desirable
- Experience working in a contact centre or housing environment
- Knowledge of social housing or related sectors
Your Working Pattern
Monday to Friday — no evenings, no weekends.
About Curo
We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide. We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone – if you need any adjustments to help you apply or interview, please contact our recruitment team at recruitment@curo-group.co.uk
Customer Service Advisor - Monday to Friday in Bath employer: Curo
Curo is an exceptional employer, offering a supportive work culture where every Customer Service Advisor plays a vital role in making a positive impact on the lives of residents and the community. With a competitive salary, generous annual leave, and opportunities for career development, Curo fosters an environment that values empathy and resilience, ensuring employees feel valued and empowered in their roles. Located in Bath, the company promotes a healthy work-life balance with a Monday to Friday schedule and hybrid working options after three months, making it an ideal place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Monday to Friday in Bath
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Curo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Curo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Monday to Friday in Bath
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Curo:Your cover letter is your chance to shine! Tell us why you want to work at Curo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Curo!
How to prepare for a job interview at Curo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
