At a Glance
- Tasks: Be the go-to person for customers with garage enquiries and manage your own portfolio.
- Company: Join a supportive team at Curo, dedicated to smooth service and customer satisfaction.
- Benefits: Enjoy 26 days annual leave, hybrid working, and a birthday off!
- Other info: We celebrate diversity and encourage applications from all backgrounds.
- Why this job: Make a real difference by helping customers with their garage needs in a dynamic role.
- Qualifications: Experience in customer service or admin is essential; housing background not required.
The predicted salary is between 28338 - 28338 € per year.
Your Organisation. Our Customers. A Service That Runs Smoothly. Every Curo garage has a story — someone storing tools for their small business, a classic car project on the go, a family that just needs somewhere safe for the bikes. As a Garage Advisor in our Homeownership Team, you’ll be the person those customers come to. It’s a busy, varied administrative role with real customer contact. You’ll manage your own portfolio, let vacant garages, keep our systems accurate, and handle questions about charges and payments. Organised, calm and clear in your communication — that’s what makes someone good at this. You don’t need a housing background. If you’ve worked in admin, customer service or lettings, you’ll have the foundations for this.
What You’ll Be Doing
- Acting as the first point of contact for customers with garage enquiries — by phone, email and in writing
- Managing your own customer portfolio, building trust through reliable, responsive support
- Letting vacant garages quickly to keep void periods to a minimum, and keeping waiting lists up to date
- Handling questions about charges, payments and account balances fairly and sensitively
- Supporting income recovery by taking appropriate action on arrears in line with our policies
- Helping administer our commercial garages portfolio, updating records as agreements change
- Coordinating with colleagues to get repair issues resolved and tracked through to completion
- Keeping our systems accurate so colleagues across Curo can rely on the data
- Sharing ideas to improve how the team works, and gathering customer feedback that shapes the service
What You’ll Get In Return
- 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
- Your birthday off as an extra holiday
- Up to 10% matched pension contribution
- Hybrid working (3 days office, 2 days home)
- Flexible benefits which might include a Health Cash Plan
- Access to an Employee Assistance Programme for your own wellbeing
More About You
You’re organised and methodical, and you take pride in keeping things accurate. You’re comfortable juggling a varied workload with shifting priorities, and you stay calm when things get busy. You’re a confident communicator who can explain detailed information clearly, adjusting your approach depending on who you’re talking to. You’re equally comfortable having straightforward conversations about money — whether that’s helping someone understand a charge or talking through arrears. You take ownership of your work, use your initiative, and build trust with customers through honest, consistent communication.
Essential
- Experience in a customer-facing administrative role, in any sector
- Experience of keeping accurate records in IT or case management systems
- Experience of handling enquiries about money, accounts or charges
- Confidence having sensitive conversations about payments and arrears
Desirable
- Experience in housing, lettings or property management
- Experience supporting income recovery or arrears processes
- Familiarity with housing management systems like Capita, Civica or MRI
Equal Employment Opportunity
We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers.
Customer Service Administrator (Garage Advisor) in Bath employer: Curo
Curo is an exceptional employer that prioritises employee wellbeing and growth, offering a supportive work culture in the heart of Bath. As a Customer Service Administrator, you'll enjoy a competitive salary, generous annual leave, and flexible hybrid working arrangements, all while making a meaningful impact on our customers' lives. With opportunities for professional development and a commitment to diversity and inclusion, Curo is dedicated to fostering a rewarding environment for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator (Garage Advisor) in Bath
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Curo and their Homeownership Team. Understanding their values and how they serve customers will help you connect during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you’d handle enquiries about charges or payments.
✨Tip Number 3
Show off your organisational skills! Be ready to share examples of how you've managed multiple tasks or portfolios in previous roles. Highlighting your ability to juggle priorities will impress the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Customer Service Administrator (Garage Advisor) in Bath
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your relevant experience in admin or customer service, and show us how you can manage a portfolio and communicate clearly with customers.
Show Off Your Organisational Skills:We love organised folks! In your application, give examples of how you've kept accurate records or managed multiple tasks at once. This will help us see that you can handle the varied workload we have in the Homeownership Team.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see how well you can communicate, especially since this role involves explaining charges and payments to customers.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Curo
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled customer enquiries in the past, especially those involving sensitive topics like payments or account balances. This will show that you understand the importance of clear communication and trust-building.
✨Familiarise Yourself with the Role
Take some time to really understand what a Garage Advisor does. Read up on the responsibilities mentioned in the job description, such as managing a customer portfolio and letting vacant garages. Being able to discuss these tasks confidently will demonstrate your genuine interest in the role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with a customer upset about charges. Think through potential scenarios and how you would respond calmly and effectively. This will help you showcase your problem-solving skills and ability to stay organised under pressure.
✨Show Off Your Organisational Skills
Since the role requires keeping accurate records and managing a varied workload, be prepared to discuss your organisational strategies. Share examples of how you've successfully managed multiple tasks in previous roles, and highlight any tools or systems you use to stay on top of things.
