Technical Support Supervisor

Subject: Technical Support Supervisor

Location: On-Site or Hybrid – Paignton
Salary: Negotiable DOE (up to £47,500 for the right candidate, relocation allowance considered)
Benefits: Annual Bonus, 25 days annual leave (increasing to 30 with length of service), 4 x life insurance, employer pension contributions starting from 6% up to 14%, single private medical insurance and Medicash plan

The Client:
A global leader in advanced technology solutions. Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. Their automated test and assurance solutions accelerate technology development in the lab, and ensure new products and services perform in the real world. They design, manufacture and supply advanced satellite navigation test and simulation systems, many of which comprise radio frequency signal generators plus computer systems running complex application software; all designed in-house. These systems are sold all over the world to high-profile organisations and inevitably there are occasional problems experienced by the users – component failures, software bugs, documentation issues or the customer may simply need guidance and/or advice.

The Candidate:
You will be a motivated leader with a background in technical support or engineering, ideally with exposure to GNSS systems (GPS, Galileo, Glonass, etc.). You'll have experience managing or supervising multi-national teams, excellent communication skills, and a flexible, pragmatic approach to problem-solving. The ideal candidate will be someone seeking to develop their leadership skills further, rather than a long-established senior manager.

The Role:
This is a supervisory position with a mix of management and hands-on responsibilities, focused on the EMEA Technical Support team. You will oversee daily operations, resource allocation, and customer satisfaction, while also ensuring smooth coordination with other global regions. The role provides a chance to combine people leadership with technical involvement, making it ideal for someone looking to step up into a broader leadership capacity.

Duties:

• Lead, manage, and develop the EMEA Technical Support Engineers.
• Set goals, monitor performance, and focus on team development.
• Coordinate with other global support teams and act as point of contact for escalations.
• Ensure KPI targets are met and customer satisfaction is maintained.
• Oversee ISO9001 compliance and drive process improvements.
• Manage resource levels, lab environment, spare stock, and assets.
• Provide input into reports, KPI reviews, and budget requirements.
• Represent the support function in roadmap reviews and customer visits.
• Collaborate with professional services and global support managers to align processes.

Requirements:

• Qualification in a relevant Engineering discipline.
• Good understanding of GNSS systems (SBAS, Beidou, IRNSS, GPS, Galileo, Glonass).
• Experience managing or supervising technical teams, ideally across multiple countries.
• Excellent English communication (written & verbal).
• Strong problem-solving and decision-making skills under pressure.
• Ability to prioritise effectively and manage multiple tasks.
• Willingness to travel internationally (up to 10%).

Desirable:

• Experience with Spirent GNSS Simulation systems, project management, or formal management training.
• We are looking to move swiftly on this one, so if this is the role you have been waiting for, apply today! We look forward to receiving your application.

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Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience.

Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.