Our prestigious client is looking for 3rd Line Support Analyst to join an existing delivery team doing project work for a single end-customer, as well as providing proactive and reactive support of the estate. Start Date: November 2026 Duration: 60 days Pay Rate: Competitive (PLEASE NOTE: Employer NI is paid for by the client) Total Daily Earnings: Competitive (includes rolled up holiday) IR35 Status: Inside Location: Nottingham, Milton Keynes or Hatfield / Hybrid NOTE: Active SC Clearance is highly desirable. Responsibilities: Technical 80%- Call and incident Management. Respond to service calls and resolve incidents to ensure SLA targets are achieved. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call queue and follow up with specialist support teams for resolution. Adhere to customer’s Security Policies. Administration 20% Participate in team and sector meetings. Utilise the relevant ITSM tool suite to monitor progress of all incidents. Ensure accurate completion of all incident records and associated paperwork. Monitor and update the call management system as required. Assist with SLA reporting. Skills/Experience: 5+ years’ experience managing, maintaining, configuring and troubleshooting large scale hybrid environments. 3+ years’ experience with Microsoft Windows Server Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V. Has a good understanding of ITIL Service Operations; Incident, Request, Problem
SC Cleared 3rd Line Engineer (Contract) employer: Curo Services
Join a forward-thinking cyber security business that values innovation and collaboration, offering you the chance to make a significant impact in a newly created Senior Security Operations Engineer role. With a strong focus on employee growth and a supportive remote work culture, you'll have access to competitive benefits and the opportunity to shape the future of security operations while working alongside experienced professionals. This is an excellent employer for those looking to drive meaningful change in a dynamic environment.
