At a Glance
- Tasks: Support customers and enhance software services in a dynamic tech environment.
- Company: Join a growing tech business focused on service excellence and innovation.
- Benefits: Enjoy a competitive salary, hybrid work, healthcare, and career development opportunities.
- Other info: Collaborative culture with regular team events and excellent growth potential.
- Why this job: Make a real impact by improving customer experiences and operational efficiency.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 40000 - 45000 £ per year.
Service Desk Analyst - Up to £36K PA - Poole - Hybrid (4 DPW On-Site)
We are partnering with a growing technology business delivering complex software solutions to customers across the UK. With an established customer base, a strong market presence and a focus on service excellence, they are looking to strengthen their Service team with the addition of a Service Desk Analyst.
This is an opportunity to join a collaborative organisation where you'll have real ownership, exposure to a variety of technologies and the chance to contribute to both operational improvements and key business projects.
You will have experience working within a Service Desk, Application Support, IT Support or Technical Support environment, ideally within a software, SaaS or technology-led business. Experience working within ITIL-based processes, handling incidents, problems and service requests is essential, alongside the ability to communicate effectively with both technical and non-technical stakeholders.
We're looking for a proactive and customer-focused Service Desk Analyst to support the delivery of critical software services used by customers across the UK. Working closely with the Service Manager, Product Managers and wider technical teams, you'll play a key role in maintaining service quality, resolving operational issues and driving continual service improvements.
You'll be involved in customer onboarding activities, service monitoring, problem management, reporting and supporting the delivery of high-quality services across a portfolio of bespoke software solutions. The successful candidate will help ensure service performance remains aligned to customer expectations and SLAs while identifying opportunities to enhance processes, improve operational efficiency and deliver an exceptional customer experience.
- Support customer onboarding activities and project implementations
- Manage and maintain service monitoring solutions
- Carry out capacity planning and trend analysis activities
- Validate and communicate software release notes to customers
- Work proactively with technical teams to ensure service availability and performance
- Conduct quality reviews of operational service activities
Previous experience within a Service Desk, IT Support, Application Support or Technical Support role is required. Experience working within an ITIL-based environment is essential. Strong Microsoft Office skills, including Excel, Outlook and Word, are necessary. Application Support experience, experience within a software development or SaaS environment, experience using monitoring tools, BI or reporting tool experience, experience supporting service reporting, capacity planning or trend analysis, and experience supporting software releases are all beneficial. Knowledge of JavaScript or another scripting language is also advantageous.
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Service Desk Analyst -1st Line Support -Hybrid in Poole employer: Curo Services
Join a dynamic technology business in Poole as a Service Desk Analyst, where you'll enjoy a hybrid working model and a supportive work culture that prioritises employee growth and development. With competitive benefits including a discretionary bonus, healthcare, and regular team events, this role offers the chance to make a meaningful impact while collaborating with talented professionals in a fast-paced environment focused on service excellence.
