Business Systems Manager - South Devon (Hybrid) - RL8070

Location: South Devon (Hybrid)

Reference: RL8070

Salary: Competitive

Benefits: 25 days holiday per year, BUPA Healthcare Plan, Life Cover Insurance, Pension, Cycle to Work scheme, Exclusive discounts on products, Paid Charity Volunteering Days

The Client: A respected lifestyle and homewares business founded on ethical sourcing, craftsmanship and sustainable design principles. Operating as a certified B Corp, the organisation balances commercial growth with purpose and responsible trading. The business has evolved from a small‑scale wholesale concept into a recognised multi‑channel operation and retains a hands‑on, collaborative culture where individuals are close to the detail and able to shape how the business works.

The Role: This is a standalone role owning the full business systems landscape across e‑commerce, ERP, retail and operational platforms. Reporting into the CFO, you will be accountable for the availability, performance and development of the technology stack and supporting processes. This exciting role suits someone comfortable working in a lean SME environment where systems responsibility is centralised. It requires sound commercial understanding, the ability to prioritise based on trading impact and a balance of operational firefighting and forward improvement planning. You will need to be both hands‑on and strategic, able to respond quickly to issues affecting order flow, stock, customer experience, and trading partners. A phased handover will be provided by the current post holder, with the expectation that you will become fully self‑sufficient. On‑site presence in South Devon is required to effectively understand business processes and maintain operational awareness. You can expect to spend two to three days per week across the head office and local sites, with occasional visits to other retail locations when required.

Key Responsibilities

• Systems Ownership and Administration: Act as primary owner for ERP, Shopify and related systems, including configuration, troubleshooting and optimisation. Manage and maintain Khaos Control ERP which sits at the centre of business operations. Support day‑to‑day enquiries and technical issues, ensuring platform stability and continuity. Maintain documentation, workflows, and process mapping.
• Systems Integration and Data Flow: Manage integration performance and data synchronisation across Shopify, ERP, WMS, PIM and forecasting tools. Troubleshoot and resolve integration failures, escalating when necessary. Ensure smooth data flow across retail partners including Next and John Lewis where commercial sensitivity and SLA expectations are high. Drive improvements in data quality, reliability, and reporting.
• Vendor and Partner Management: Manage relationships with platform vendors and outsourced support including IT partners. Maintain service levels, track support tickets and delivery progress. Represent internal requirements and advocate for improvements.
• IT Infrastructure Oversight: Oversee IT equipment, software licences and retail POS systems. Coordinate with external IT support services to ensure operational availability and compliance. Manage inventory and user access controls.
• Cross‑Functional Collaboration: Work closely with merchandising, operations, warehouse, trading, customer care, and finance teams to understand and support their workflow requirements. Provide user training, knowledge sharing and systems guidance. Translate business priorities into system changes or process enhancements.
• Project Work: Lead and deliver improvement projects including infrastructure enhancements, workflow optimisation, and system upgrades. Support the technology aspects of planned retail expansion and new store readiness. Contribute to medium‑term platform roadmap activities.

Essential Skills and Experience

• Background in business systems, ERP administration, e‑commerce, or operational systems.
• Strong commercial awareness and ability to prioritise based on trading and customer impact.
• Proven hands‑on experience managing Shopify and ERP platforms (Khaos Control experience is highly advantageous).
• Exposure to integration management, EDIs and multi‑channel data flows.
• Capable of working independently without internal systems support.
• Strong communication and stakeholder alignment skills.
• Ability to translate technical concepts for users across finance, merchandising and customer care.
• Comfortable balancing reactive issue resolution with structured improvement activity.

Desirable Experience

• Retail, e‑commerce or consumer product background.
• Understanding of purchasing, stock flow, sales order processing, and warehouse operations.
• Knowledge of WMS, PIM or forecasting technologies (Slimstock/Pimberley advantageous).
• Experience supporting physical retail, POS and store technology.
• Experience working with outsourced IT providers.