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For Companies At a Glance
- Tasks: Provide expert hardware support and troubleshoot server issues in a dynamic data centre environment.
- Company: Join a leading tech company in London with a focus on innovation and teamwork.
- Benefits: Competitive pay, flexible hours, and the chance to work with cutting-edge technology.
- Why this job: Make a real impact by supporting critical infrastructure and helping others succeed.
- Qualifications: Experience with server hardware and a passion for problem-solving in a team setting.
- Other info: Great opportunity for career growth and skill development in a fast-paced environment.
The predicted salary is between 13 - 17 £ per hour.
Overview
- Start Date: ASAP
- Duration: 214 days (initially)
- PAYE Rate: £17.48 ph (PLEASE NOTE: Employer NI is paid for by the client)
- Total Daily Earnings: £19.85 ph (includes rolled up holiday)
- IR35 Status: Inside
- Location: London
Responsibilities
- Break fix server engineer working on HP, Dell and IBM servers.
- Server provisioning, rack, stack and configure servers.
- Support trainee DC engineers when required.
- Troubleshoot hardware faults and arrange replacements.
- Install and decommission redundant equipment.
- Provide expert hardware support.
- Responsible for proactive updating of customer and resolution of service.
- Co-operate and work closely with all members of the support team to ensure efficient, productive and high-quality technical support and customer service to customers within the live Data Centre.
- Liaise with onsite support engineers and within other sites.
- Manage all incoming calls, emails to the data centre support function.
- Liaise with third party suppliers to report and escalate customer problems.
- Respond to customers within agreed SLA.
- Follow escalation processes; tickets to support management and other teams as required.
- Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution.
Soft Skills
- A strong desire to help others by sharing knowledge, peer reviewing, and contributing to technical and process standards.
- Work well within a team, report issues and risks, take part in team meetings, share ideas and work towards improving our service.
- Excellent written & verbal communication with customers to understand and to influence.
To apply for this Support Engineer Contract job, please click the button below and submit your latest CV.
Curo Services endeavour to respond to all applications. However, this may not always be possible during periods of high volume. Thank you for your patience.
Curo Resourcing Ltd acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Support Engineer (Contract) employer: Curo Resourcing Ltd.
Contact Detail:
Curo Resourcing Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer (Contract)
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in data centres or have experience with server support. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss HP, Dell, and IBM servers, as well as troubleshooting techniques. We want you to shine when they ask about your experience!
✨Tip Number 3
Show off your soft skills! During interviews, highlight your ability to work in a team and communicate effectively. Share examples of how you've helped others or improved processes in previous roles – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate candidates like you who are eager to join our support team.
We think you need these skills to ace Support Engineer (Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Engineer role. Highlight your experience with HP, Dell, and IBM servers, and any relevant troubleshooting skills. We want to see how your background fits perfectly with what we need!
Show Off Your Soft Skills: Don’t forget to showcase your soft skills! We value teamwork and communication, so mention any experiences where you’ve helped others or contributed to team success. It’s all about showing us you’re a great fit for our culture.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to technical roles like this one!
Apply Through Our Website: Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click the button and submit your latest CV!
How to prepare for a job interview at Curo Resourcing Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of HP, Dell, and IBM servers. Be ready to discuss your experience with server provisioning, troubleshooting hardware faults, and any relevant technical skills. This will show that you're not just a candidate, but someone who can hit the ground running.
✨Showcase Your Team Spirit
Since this role involves working closely with a support team, be prepared to share examples of how you've collaborated in the past. Talk about times when you’ve helped peers or contributed to improving processes. This will highlight your soft skills and your desire to help others.
✨Communicate Clearly
Excellent communication is key in this role. Practice explaining technical concepts in simple terms, as you may need to liaise with customers and third-party suppliers. During the interview, focus on being clear and concise in your responses to demonstrate your communication skills.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing incoming calls or escalating tickets. Think through potential scenarios beforehand and have a structured approach ready to showcase your problem-solving skills and adherence to SLAs.
