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- Tasks: Manage ticket queues, perform hardware repairs, and ensure service levels are met.
- Company: Join a global enterprise client known for its innovative tech solutions.
- Benefits: Earn £128/day with paid NI, plus potential for remote work options.
- Why this job: Be part of a dynamic team, enhance your tech skills, and make a real impact.
- Qualifications: 2+ years in PC field service; strong troubleshooting and repair skills required.
- Other info: Active SC Clearance is highly desirable; training provided for HP & Dell certifications.
The predicted salary is between 24000 - 36000 £ per year.
Our Global Enterprise Client is looking for First Line Analyst to join their team.
Start Date: ASAP
Duration: up to 120 days (initially)
Pay Rate: £114/day (PLEASE NOTE: Employer NI is paid for by the client)
Total Daily Earnings: £128/day (includes rolled up holiday)
IR35 Status: Inside
Location: Onsite in your choice of one the following locations: Aldershot, Bristol
NOTE: Active SC Clearance is highly desirable.
Responsibilities:
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract.
- Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract.
- Effective Management of disposals that go through their Hub as per contract.
- Triage and perform hardware repairs of ‘in Warranty kit’ and liaise with vendors for parts and returns as per contract.
- Locker replenishments where appropriate as per contract.
- Highlight potential issues with service/potential service improvements to their Team Leader.
- Follow any agreed processes and procedures either from the Authority (site regulations etc) or the customer.
Requirements:
- 2 year+ experience in a PC field service environment or PC field Workshop environment.
- Hardware – Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs).
- Accredited or willing to go through HP & Dell – Desktop and Laptop training.
Soft Skills:
- Flexible approach and ability to work co-operatively within a newly created team environment.
- Should be a self-starter and be able to perform quality assurance and control to create technical deliverables that are error free / with minimal non-functional defects.
- Experience in operationally supporting large, complex technical environment.
- Methodical and structured in their approach to tasks.
- Capability to organise and prioritise tasks.
- Strong interpersonal skills to establish/maintain relationships and interact with team members.
- Strong organisation and time management skills.
- Strong analytical and problem-solving skills.
To apply for this First Line Analyst Contract job, please click the button below and submit your latest CV.
Curo Services endeavour to respond to all applications. However, this may not always be possible during periods of high volume. Thank you for your patience.
Curo Resourcing Ltd acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
First Line Analyst (Contract) employer: Curo Resourcing Ltd.
Contact Detail:
Curo Resourcing Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Analyst (Contract)
✨Tip Number 1
Make sure to highlight your experience in a PC field service environment during any conversations or interviews. This role requires at least 2 years of relevant experience, so be ready to discuss specific examples of your past work and how it relates to the responsibilities outlined in the job description.
✨Tip Number 2
Since active SC Clearance is highly desirable, if you have this clearance, mention it early in your discussions. If you don’t have it, consider researching the process to obtain it, as this could set you apart from other candidates.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing to discuss specific challenges you've faced in previous roles and how you overcame them. This will show your analytical abilities and your methodical approach to tasks, which are key for this position.
✨Tip Number 4
Familiarise yourself with the company’s values and culture. During your interactions, try to align your responses with their expectations for teamwork and flexibility, as they are looking for someone who can work cooperatively within a newly created team environment.
We think you need these skills to ace First Line Analyst (Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in PC field service or workshop environments. Emphasise your skills in diagnosing, troubleshooting, and repairing hardware, as well as any specific training you've received from HP or Dell.
Highlight Soft Skills: In your application, showcase your soft skills such as flexibility, teamwork, and strong interpersonal abilities. Provide examples of how you've successfully worked in a team environment and managed tasks effectively.
Address Security Clearance: If you have active SC Clearance, mention it prominently in your application. If not, express your willingness to obtain necessary clearances, as this is highly desirable for the role.
Follow Application Instructions: Ensure you follow the application instructions carefully. Submit your latest CV through our website and double-check that all information is accurate and complete before hitting that submit button.
How to prepare for a job interview at Curo Resourcing Ltd.
✨Showcase Your Technical Skills
Be prepared to discuss your experience in diagnosing, troubleshooting, and repairing hardware. Highlight specific examples from your previous roles that demonstrate your ability to handle complex laptop repairs and your familiarity with HP and Dell products.
✨Demonstrate Your Problem-Solving Abilities
During the interview, be ready to share instances where you've identified potential service issues and implemented improvements. This will showcase your analytical skills and your proactive approach to problem-solving.
✨Emphasise Teamwork and Flexibility
Since this role involves working within a newly created team environment, illustrate your ability to collaborate effectively. Share experiences where you adapted to changes or worked cooperatively with others to achieve common goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to manage ticket queues and stock effectively. Think of scenarios where you had to prioritise tasks or manage time efficiently, and be ready to explain your thought process and actions.
