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- Tasks: Own and optimise business systems across e-commerce, ERP, and retail platforms.
- Company: Join a respected lifestyle brand committed to ethical sourcing and sustainable design.
- Benefits: Enjoy 25 days holiday, BUPA healthcare, life cover, and exclusive discounts.
- Why this job: Make a real impact in a hands-on role within a collaborative culture.
- Qualifications: Experience in business systems, ERP, and e-commerce is essential.
- Other info: Hybrid role based in South Devon with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: South Devon (Hybrid)
Salary: Competitive
Benefits: 25 days holiday per year, BUPA Healthcare Plan, Life Cover Insurance, Pension, Cycle to Work scheme, Exclusive discounts on products, Paid Charity Volunteering Days
The Client: A respected lifestyle and homewares business founded on ethical sourcing, craftsmanship and sustainable design principles. Operating as a certified B Corp, the organisation balances commercial growth with purpose and responsible trading. The business has evolved from a small-scale wholesale concept into a recognised multi‑channel operation, and retains a hands‑on, collaborative culture where individuals are close to the detail and able to shape how the business works.
The Role: This is a standalone role owning the full business systems landscape across e‑commerce, ERP, retail and operational platforms. Reporting into the CFO, you will be accountable for the availability, performance and development of the technology stack and supporting processes. This exciting role would suit someone comfortable working in a lean SME environment where systems responsibility is centralised. It requires sound commercial understanding, the ability to prioritise based on trading impact and a balance of operational firefighting and forward improvement planning. You will need to be both hands‑on and strategic, able to respond quickly to issues affecting order flow, stock, customer experience, and trading partners. A phased handover will be provided by the current post holder, with the expectation that you will become fully self‑sufficient. On‑site presence in South Devon is required to effectively understand business processes and maintain operational awareness. You can expect to spend two to three days per week across the head office and local sites, with occasional visits to other retail locations when required.
Key Responsibilities:
- Systems Ownership and Administration: Act as primary owner for ERP, Shopify and related systems, including configuration, troubleshooting and optimisation. Manage and maintain Khaos Control ERP which sits at the centre of business operations. Support day‑to‑day enquiries and technical issues, ensuring platform stability and continuity. Maintain documentation, workflows, and process mapping.
- Systems Integration and Data Flow: Manage integration performance and data synchronisation across Shopify, ERP, WMS, PIM and forecasting tools. Troubleshoot and resolve integration failures, escalating when necessary. Ensure smooth data flow across retail partners including Next and John Lewis where commercial sensitivity and SLA expectations are high. Drive improvements in data quality, reliability, and reporting.
- Vendor and Partner Management: Manage relationships with platform vendors and outsourced support including IT partners. Maintain service levels, track support tickets and delivery progress. Represent internal requirements and advocate for improvements.
- IT Infrastructure Oversight: Oversee IT equipment, software licenses and retail POS systems. Coordinate with external IT support services to ensure operational availability and compliance. Manage inventory and user access controls.
- Cross Functional Collaboration: Work closely with merchandising, operations, warehouse, trading, customer care, and finance teams to understand and support their workflow requirements. Provide user training, knowledge sharing and systems guidance. Translate business priorities into system changes or process enhancements.
- Project Work: Lead and deliver improvement projects including infrastructure enhancements, workflow optimisation, and system upgrades. Support the technology aspects of planned retail expansion and new store readiness. Contribute to medium‑term platform roadmap activities.
Essential Skills and Experience:
- Background in business systems, ERP administration, e‑commerce, or operational systems.
- Strong commercial awareness and ability to prioritise based on trading and customer impact.
- Proven hands‑on experience managing Shopify and ERP platforms. (Khaos Control experience is highly advantageous)
- Exposure to integration management, EDIs and multi‑channel data flows.
- Capable of working independently without internal systems support.
- Strong communication and stakeholder alignment skills.
- Ability to translate technical concepts for users across finance, merchandising and customer care.
- Comfortable balancing reactive issue resolution with structured improvement activity.
- Retail, e‑commerce or consumer product background.
- Understanding of purchasing, stock flow, sales order processing, and warehouse operations.
- Knowledge of WMS, PIM or forecasting technologies. (Slimstock/Pimberley advantageous)
- Experience supporting physical retail, POS and store technology.
- Experience working with outsourced IT providers.
To apply for this Business Systems Manager job, please click the button below and submit your latest CV. Curo Services endeavour to respond to all applications. However, this may not always be possible during periods of high volume. Thank you for your patience.
Business Systems Manager in England employer: Curo Resourcing Ltd.
Contact Detail:
Curo Resourcing Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Systems Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Business Systems Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent projects. Since this role is all about balancing commercial growth with purpose, be ready to discuss how your experience aligns with their ethical sourcing and sustainable design principles.
✨Tip Number 3
Show off your hands-on skills! Be prepared to share specific examples of how you've tackled issues in business systems or e-commerce platforms. Highlight your ability to troubleshoot and optimise systems, as that’s key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Business Systems Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Business Systems Manager. Highlight your experience with ERP systems, e-commerce platforms like Shopify, and any relevant project work that showcases your hands-on and strategic skills.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles where you’ve managed systems, improved processes, or collaborated across teams. This will help us see how you can fit into our culture and contribute to our goals.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key achievements stand out. This will help us quickly understand your value.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Curo Resourcing Ltd.
✨Know Your Systems Inside Out
Make sure you have a solid understanding of the business systems mentioned in the job description, especially ERP and Shopify. Be prepared to discuss your hands-on experience with these platforms and how you've optimised them in previous roles.
✨Showcase Your Commercial Awareness
This role requires a strong commercial understanding, so be ready to talk about how your decisions have impacted trading and customer experience in the past. Use specific examples to illustrate your ability to prioritise based on business needs.
✨Prepare for Cross-Functional Collaboration
Since you'll be working closely with various teams, think about how you've successfully collaborated in the past. Be ready to share examples of how you've translated technical concepts for non-technical stakeholders and improved workflows across departments.
✨Demonstrate Problem-Solving Skills
The role involves troubleshooting and resolving integration issues, so come prepared with examples of challenges you've faced in previous positions. Highlight your approach to problem-solving and how you balance reactive resolutions with long-term improvements.
