At a Glance
- Tasks: Map application services in ServiceNow and collaborate with teams to create accurate service maps.
- Company: Join a forward-thinking tech company focused on innovative IT solutions.
- Benefits: Competitive pay, remote work flexibility, and potential for contract extension.
- Other info: Work remotely with one day onsite in Coventry; great opportunity for career growth.
- Why this job: Make a real impact by enhancing service visibility and improving issue resolution.
- Qualifications: Experience with ServiceNow ITOM, service mapping, and application dependency mapping.
Start Date: ASAP
Duration: 6 months initially
Pay Rate: £372 p/d (PLEASE NOTE: Employer NI is paid for by the client)
Total Daily Earnings: £414 p/d (negotiable) (includes rolled up holiday)
IR35 Status: Inside
Location: Remote/1 day pw onsite in Coventry
Our client is looking for a ServiceNow Service Mapping specialist to support the mapping of application services within ServiceNow ITOM. The resource will work with Application Owners, Architects and Infrastructure teams to analyse application dependencies and create accurate end-to-end service maps aligned to the ServiceNow CSDM model.
Key Responsibilities
- Analyse application architectures, infrastructure dependencies, credentials and access requirements.
- Design and build Service Maps for in-scope application services.
- Configure and modify Service Mapping patterns where required.
- Define and validate relationships between Business Services, Business Applications, Application Services, Technical Services and Infrastructure CIs.
- Work with application teams to validate service dependencies and map accuracy.
- Support testing and remediation of Service Mapping issues.
- Ensure service maps meet agreed acceptance criteria and provide visibility through ServiceNow Dependency Maps and Unified Maps.
Required Experience
- Strong ServiceNow ITOM and Service Mapping experience.
- Experience with ServiceNow Discovery, CMDB and CSDM.
- Knowledge of application dependency mapping and service modelling.
- Experience creating and customising Service Mapping patterns.
- Ability to interpret application and infrastructure architectures and translate them into ServiceNow service maps.
Expected Outcome
Delivery of approved end-to-end service maps that provide clear visibility of relationships between infrastructure, applications and business services, enabling accurate impact analysis and faster issue resolution.
ServiceNow Service Mapping Specialist (Contract) in Coventry employer: Curo Resourcing Ltd.
Curo Resourcing Ltd. is an excellent employer that values its employees by offering a flexible hybrid work model, allowing for a balance between remote work and on-site collaboration in the vibrant town of Poole. With a strong focus on professional development, employees are encouraged to grow their skills in a supportive environment that prioritises teamwork and compliance. The company fosters a culture of respect and inclusivity, making it a rewarding place for HR professionals to thrive.
