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- Tasks: Manage contracts and coordinate with contractors to ensure quality service delivery.
- Company: Curo is a leading housing association focused on affordable homes and community futures.
- Benefits: Enjoy hybrid working, 26 days annual leave, and a salary increase after probation.
- Why this job: Make a real difference in residents' lives while developing your organisational and communication skills.
- Qualifications: Organised, detail-oriented, and proficient in Excel; customer service experience preferred.
- Other info: We welcome diverse applicants and offer support for accessibility during the recruitment process.
The predicted salary is between 24431 - 27431 £ per year.
£24,431 rising to £27,431 after probation
Bath
Hybrid
Full Time
Permanent
37 hours per week
Closing Date: 4th April 2025
Your Organisational Skills. Our Teams. Residents' Experience.
Effective coordination is essential to delivering quality homes and services for our residents. As part of our Property Operations Department (POD), you'll be a vital administrative link between Curo and our specialist contractors, ensuring excellence in service delivery across our property portfolio.
We are recruiting for organised individuals with excellent administrative skills to join us as Contracts Administrators within our Asset & Estates team and our Complex Works team. The POD is the operational hub that supports various Property Services teams across Curo. While each team has its specific focus, both roles share core responsibilities around contract administration, coordination, and communication. These aren't technical roles they're about excellent administration, relationship management, and organisational skills.
Imagine applying your organisational talents to manage essential documentation, contractor relationships, and internal processes while making a genuine difference to residents' safety and wellbeing.
What you'll be doing
- You'll be the main point of contact for contractors in your assigned team
- You'll book and confirm appointments with customers using their preferred communication method
- You'll maintain records of regulatory certificates and contract documentation, ensuring compliance
- You'll manage contract meetings, preparing agendas, capturing minutes, and tracking actions
- You'll monitor contractor KPIs and quality measures, promptly identifying and addressing issues
- You'll manage supplier invoices, spotting discrepancies and ensuring value for money
- You'll support internal teams with co-ordination of projects
- You'll help resolve customer concerns when contractors are working in their homes
About the teams
Asset & Estates team: Looks after the shared spaces and buildings that our residents call home. In this role, you'll help administer the contracts for services that maintain communal areas like hallways, stairwells, and outdoor spaces, ensuring these areas remain safe, clean, and welcoming for everyone.
Complex Works team: Coordinates larger repair and improvement projects in our properties. In this role, you'll help administer the contracts for more substantial work like bathroom renovations, kitchen upgrades, or structural repairs ensuring projects are properly documented, scheduled, and completed to high standards.
What you'll get in return
- A salary increase to £27,431 on successful completion of key milestones during and on completion of your probationary period
- 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
- Your birthday off as an extra holiday
- Up to 10% matched pension contribution
- Hybrid working (3 days office, 2 days home)
- Flexible benefits which might include a Health Cash Plan
- Access to an Employee Assistance Programme for your own wellbeing
More about you
You're organised and detail-oriented with excellent communication skills and a commitment to quality and service. You handle multiple priorities while maintaining accuracy - perfect for this busy role where attention to detail is crucial. You take pride in keeping accurate records and building positive relationships with contractors and colleagues. You're proficient with Excel and can navigate multiple platforms with speed and accuracy. While specific systems training will be provided, your comfort with technology and ability to switch between platforms efficiently is essential. You have proven experience in a customer service setting with the ability to handle challenging situations professionally. You demonstrate resilience and a positive approach in interactions with both customers and colleagues. While experience in property services isn't essential, your interest in contract administration and customer service will help you thrive in this role.
About Curo
We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide. We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone - if you need any adjustments to help you apply or interview, please contact our recruitment team.
Contracts Administrator -Asset & Complex Teams in Bath employer: Curo Group
Contact Detail:
Curo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Administrator -Asset & Complex Teams in Bath
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Contracts Administrator in property services. Understanding the nuances of contract administration, especially in relation to asset management and complex works, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the property management sector. Engaging with current or former employees of Curo or similar organisations can provide valuable insights into the role and company culture, which you can leverage in your application and interviews.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple priorities in previous roles. Be ready to discuss specific situations where your attention to detail made a significant impact on project outcomes.
✨Tip Number 4
Research Curo's values and mission. Understanding their commitment to social purpose and community well-being will allow you to align your responses during interviews, demonstrating that you're not just looking for a job, but are genuinely interested in contributing to their goals.
We think you need these skills to ace Contracts Administrator -Asset & Complex Teams in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational skills and administrative experience. Focus on relevant roles where you've managed documentation, coordinated projects, or maintained records, as these are key aspects of the Contracts Administrator position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities outlined in the job description, such as managing contractor relationships or handling customer concerns.
Highlight Relevant Skills: Emphasise your proficiency with Excel and any other relevant software. Mention your ability to handle multiple priorities and maintain accuracy, as these traits are crucial for the role. Use specific examples to demonstrate your communication skills and attention to detail.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential qualities for a Contracts Administrator.
How to prepare for a job interview at Curo Group
✨Showcase Your Organisational Skills
As a Contracts Administrator, your organisational skills are key. Be prepared to discuss specific examples of how you've successfully managed multiple priorities and maintained accurate records in previous roles.
✨Demonstrate Communication Proficiency
Effective communication is crucial for this role. During the interview, highlight your experience in building positive relationships with contractors and colleagues, and be ready to share how you handle challenging customer interactions.
✨Familiarise Yourself with Contract Administration
While prior experience in property services isn't essential, showing a genuine interest in contract administration will set you apart. Research common practices and terminology related to contract management to demonstrate your enthusiasm.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past situations where you've had to resolve issues or manage discrepancies, and be ready to explain your thought process and actions taken.
