At a Glance
- Tasks: Deliver top-notch customer service and manage order processes for Curium Pharma.
- Company: Join a leading company in Nuclear Medicine with a commitment to excellence.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced role with potential for career advancement and teamwork.
- Why this job: Make a real difference in healthcare while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 28000 - 34000 £ per year.
The Customer Service Representative is responsible for providing the highest level of customer service excellence to customers while operating within Curium company guidelines. They will be primarily responsible for managing all aspects of the order management process for customers of Curium Pharma for the Nuclear Medicine Division. The individual will be responsible for ensuring that the needs of all customers are met in a timely and professional manner.
The role is busy, varied and demands an eye for detail and an excellent approach to organizing workload as the role involves working under pressure and meeting tight deadlines.
Essential Functions- Order processing (quote to invoice) in an accurate and timely manner ensuring deadlines are adhered to.
- To respond to requests and queries, ensuring a high level of professional service is always provided to customers.
- Processing of credits and rebills as and when required.
- Manage stock in UK Distribution hub and during stock shortages.
- Preparing daily shipment file for couriers, ensuring all information is up to date and accurate.
- Prior planning and organizing of customer communication regarding product availability.
- Liaising with both manufacturing plants and couriers to ensure latest information is provided in relation to shipments.
- To maintain and update individual Customer forms, ensuring that all information retained is accurate and up to date.
- Work according to current SOP and work-instructions.
- To carry out departmental tasks as identified each day, following all procedures accurately in order to maintain high standards at all times.
- Maintains knowledge of company products and customer service processes.
- Adhere to all policy and procedures at all times, escalating to Team Leader/Team Manager any item that falls outside of policy which is requested from any other department, team, or entity within the company.
- Requirement to cover on call as per Department Rota.
- Monitor PO’s and process accordingly daily/weekly/monthly for non-wholesale sites.
- Assist with monthly invoicing for non-wholesale sites.
- Maintain internal reports.
- Tasks outside the scope of this description as business needs evolve.
- Support the Sales and Operations team with departmental Administration tasks.
- Ideally 3 to 4 years of experience in fast paced customer service department (medical/pharmaceutical experience is ideal).
- Experience in an inbound call center environment, retail, or any other customer/social service venue.
- Experienced with Excel & Word applications.
- Maturity and patience to deal with Customers requiring immediate solutions is essential.
- Excellent telephone manners and ability to deal with customer orders and queries in a helpful, efficient and professional manner.
- Demonstrated excellence in written and oral communication.
- Must possess strong interpersonal, analytical and organizational skills.
- Flexibility to cover extra working hours when needed.
- Able to prioritize.
- Takes responsibility.
- Proactive.
- Drives to improve our services and processes.
- Adaptable to a fast-changing environment.
- Good team worker.
- High work standards.
- Sense of urgency.
- Detail oriented.
- Able to deal with stress.
- Committed to offer best customer service.
Pharma Order & Customer Care Specialist in Plymouth employer: Curium Live Forward
Curium is an exceptional employer located in Portsmouth, offering a dynamic work environment where customer service excellence is at the forefront. Employees benefit from a supportive culture that prioritises professional growth and development, alongside competitive compensation and flexible working arrangements. With a commitment to innovation in the Nuclear Medicine Division, Curium provides unique opportunities for those looking to make a meaningful impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Pharma Order & Customer Care Specialist in Plymouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Curium Live Forward. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Curium Live Forward before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Pharma Order & Customer Care Specialist in Plymouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Curium Live Forward:Your cover letter is your chance to shine! Tell us why you want to work at Curium Live Forward specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Curium Live Forward!
How to prepare for a job interview at Curium Live Forward
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
