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For Companies At a Glance
- Tasks: Install and maintain cutting-edge scientific systems while providing top-notch customer support.
- Company: Join Curiox Biosystems, a leader in innovative laboratory solutions.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Why this job: Make a real impact in the scientific community with hands-on technical work.
- Qualifications: 3+ years in mechanical systems and robotics; strong problem-solving skills required.
- Other info: Expect to travel up to 75% and thrive in a fast-paced start-up culture.
The predicted salary is between 36000 - 60000 £ per year.
Curiox Biosystems is looking for a Field Service Engineer to join our team to support the EMEAI region. The candidate must live in either London or Germany.
Responsibilities
- Perform installations, preventive maintenance, and corrective maintenance services on all Curiox systems.
- Provide support to the FAS and FSE members worldwide by responding to their requests in a timely and efficient manner and provide on-site (US, EMEAI, APAC) support as needed.
- In collaboration with FAS, FSE and Sales staff worldwide, ensure the ticketing system is up to date and accurately reflects customer information in HubSpot.
- Analyze and repair defective instruments returned from the field and produce failure analysis reports.
- Repair, validate and maintain a fleet of stand-by ("loaner") systems to ensure systems are consistently operational and capable of quick deployment.
- Schedule Preventative Maintenance through HubSpot.
- Provide excellent customer support by providing customers with training and technical support for installed instruments.
- Maintain knowledge of all instruments and applications.
- Document and report all repairs, product failures, and other field service paperwork in HubSpot through the ticketing system.
- Manage and update service forms (PMs, IOQs, etc.) to reflect product changes as they occur.
- Serve as point person for worldwide maintenance questions and/or issues.
- Provide feedback with design change in conjunction with R&D, Operations, and production.
- Identify Field Service opportunities/potentials for future business and communicate this to FSE manager, Sales Team and field ops.
- Perform other duties as assigned.
Qualifications
- A minimum of 3 years' experience working with, maintaining, and repairing mechanical systems involving fluidics and electronics.
- A minimum of 2 years' experience working with integrated robotic systems, robotic arms/plate handlers, and automation workflow software.
- A minimum of 2 years' experience working in a laboratory/scientific environment.
- Excellent analytical and problem-solving skills with good knowledge of tools and techniques for anticipating, recognizing, and resolving technical problems.
- Excellent verbal and written communication skills (English).
- Ability to solve challenging problems in a fast-paced work environment.
- Self-motivated and directed, with keen attention to detail, strong work ethic and initiative.
- Ability to work independently, and as part of a group, to accomplish individual and team objectives.
- Ability to work in a fast-paced, dynamic, start-up environment, including flexibility with schedule and function.
- Demonstrated organizational skills; ability to handle multiple priorities.
- Technical proficiency in instrumentation and electronics.
- Ability to effectively communicate with employees worldwide.
- Expected travel up to approximately 75%, including overnight travel.
- Preferred 2+ years programming and/or operating automated laboratory scientific equipment is highly desirable, particularly scripting assays for Liquid Handlers (Hamilton, Tecan etc.).
- Experience with programming languages and computer knowledge is preferred.
- 2+ years' experience installing liquid handlers and the process of importing/exporting methods to multiple systems.
- Experience in a high client-facing role.
Physical Demands
- Ability to reach overhead, kneel, squat, climb steps/ladders and frequently lift a maximum of 50 lbs. of equipment.
- Ability to perform tasks wearing appropriate PPE, which may include but is not limited to hard hat, face mask, face shield, and composite toe shoes.
- Regularly required to crouch or bend and reach to install and move equipment.
Field Service Engineer (FSE), EMEAI in London employer: Curiox Biosystems
Contact Detail:
Curiox Biosystems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer (FSE), EMEAI in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Curiox Biosystems on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to field service engineering. We should also be ready to discuss specific experiences with fluidics and robotics, as these are key in the role.
✨Tip Number 3
Showcase our problem-solving skills during the interview. Think of examples where we’ve tackled technical issues in a fast-paced environment. This will demonstrate that we can handle the challenges of the job.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the position. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Field Service Engineer (FSE), EMEAI in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with mechanical systems, fluidics, and electronics, as well as any relevant work in laboratory environments. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills: In your application, don’t shy away from showcasing your analytical and problem-solving abilities. Give examples of how you've tackled technical challenges in the past. We love seeing candidates who can think on their feet!
Be Clear and Concise: When writing your cover letter, keep it clear and concise. Make sure to communicate your passion for the role and how you can contribute to our team. We appreciate straightforward communication that gets to the point!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Curiox Biosystems
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of mechanical systems, fluidics, and electronics. Be ready to discuss specific examples from your past experience where you've successfully installed or repaired similar systems. This will show that you’re not just familiar with the tech but can also apply your skills effectively.
✨Show Off Your Problem-Solving Skills
Prepare to share instances where you've tackled challenging technical problems. Think about how you approached the issue, what tools you used, and the outcome. Curiox is looking for someone who can think on their feet, so demonstrating your analytical skills will definitely impress them.
✨Communicate Clearly and Confidently
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. You might be asked to explain complex technical concepts, so being able to communicate effectively in English is key. Consider doing mock interviews with a friend to refine your delivery.
✨Be Ready for Travel Talk
With expected travel up to 75%, be prepared to discuss your flexibility and willingness to travel. Share any previous experiences where you’ve had to adapt to different environments or schedules. This will show that you’re ready for the dynamic nature of the job and can handle the demands of being on the road.
