Field Service Engineer (FSE), EMEAI

Overview

Curiox Biosystems is looking for a Field Service Engineer to join our team to support the EMEAI region. The candidate must live in either London or Germany.

Responsibilities

• Perform installations, preventive maintenance, and corrective maintenance services on all Curiox systems. Provide support to the FAS and FSE members worldwide by responding to their requests in a timely and efficient manner and provide on-site (US, EMEAI, APAC) support as needed.
• In collaboration with FAS, FSE and Sales staff worldwide, ensure the ticketing system is up to date and is accurately reflected with customer information in HubSpot.
• Analyze and repair defective instruments returned from the field and produce failure analysis report.
• Repair, validate and maintain a fleet of stand-by (“loaner”) systems to ensure systems are consistently operational and capable of quick deployment.
• Schedules Preventative Maintenance through HubSpot.
• Provide excellent customer support by providing customers with training and technical support for installed instruments.
• Maintain knowledge of all instruments and applications.
• Document and report all repairs, product failures, and other field service paperwork in HubSpot through ticketing system.
• Manage and update service forms (PMs, IOQs, etc.) to reflect product changes as they occur.
• Serves as point person for worldwide maintenance questions and/or issues.
• Provide feedback with design change in conjunction with R&D, Operations, and production.
• Identify Field Service opportunities/potentials for future business and communicate this to FSE manager, Sales Team and field ops.
• Performs other duties as assigned.

Qualifications

• A minimum of 3 years’ experience working with, maintaining, and repairing mechanical systems involving fluidics and electronics.
• A minimum of 2 years’ experience working with integrated robotic systems, robotic arms/plate handlers, and automation workflow software.
• A minimum of 2 years’ experience working in a laboratory/scientific environment.
• Excellent analytical and problem-solving skills with good knowledge of tools and techniques for anticipating, recognizing, and resolving technical problems.
• Excellent verbal and written communication skills (English).
• Ability to solve challenging problems in a fast-paced work environment.
• Self-motivated and directed, with keen attention to detail, strong work ethic and initiative.
• Ability to work independently, and as part of a group, to accomplish individual and team objectives.
• Ability to work in a fast-paced, dynamic, start-up environment, including flexibility with schedule and function.
• Demonstrated organizational skills; ability to handle multiple priorities.
• Technical proficiency in instrumentation and electronics.
• Ability to effectively communicate with employees worldwide.
• Expected travel up to approximately 75%, including overnight travel.

Preferred

• 2+ years programming and/or operating automated laboratory scientific equipment is highly desirable. In particular, scripting assays for Liquid Handlers (Hamilton, Tecan etc.).
• Experience with programming languages and computer knowledge is preferred.
• 2+ years’ experience installing liquid handlers and the process of importing/exporting methods to multiple systems.
• Experience in a high client-facing role.

Physical Demands

• Ability to reach overhead, kneel, squat, climb steps/ladders and frequently lift a maximum of 50 lbs. of equipment
• Ability to perform tasks wearing appropriate PPE, which may include but is not limited to hard hat, face mask, face shield, and composite toe shoes.
• Regularly required to crouch or bend and reach to install and move equipment.