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- Tasks: Engage with drivers, solve problems, and help them maximise their earnings on the Curb platform.
- Company: Curb is revolutionising urban mobility with a driver-first approach to ride-hailing.
- Benefits: Join a dynamic team with opportunities for growth and innovation in the transport sector.
- Other info: Exciting challenges await in a collaborative environment with a focus on driver success.
- Why this job: Be part of a passionate team shaping the future of taxi services in London.
- Qualifications: Customer service experience and proficiency in Excel and Google tools are essential.
The predicted salary is between 36000 - 60000 £ per year.
About Curb
Curb is driving the future of taxis and reimagining urban mobility with a driver-first approach to ride-hailing. As one of the largest networks of taxis and licensed for-hire vehicles, Curb brings unparalleled transparency to both riders and drivers. We are connected to more than 100,000 drivers and 45,000 vehicles across the U.S. and U.K., powering millions of taxi rides worldwide and facilitating billions in annual payment transactions through our open mobility platform.
Curb has built an innovative suite of products that unify the supply of taxis and licensed for-hire vehicles—delivering the first comprehensive solution that serves passengers, drivers, and fleets alike. Our B2B services power millions of rides for transit agencies, healthcare providers, and businesses, while our payment solutions and Taxi TV advertising reach and engage millions of riders every day.
Every day, we take on the exciting challenges of building the mobility network of the future. Our teams of passionate entrepreneurs, creative thinkers, and change-makers collaborate from offices in London, New York, Northern Virginia, and Las Vegas.
About the Role:
We’re looking to grow our frontline team in London. The Operations team is staffed with Curb Experts who have in-person and virtual interactions with TfL licensed black Taxi drivers. Our team uses a combination of sales, customer service and problem solving to get value out of the driver’s time using Curb. Curb experts are skilled in converting prospective drivers to take their first trip, helping existing users earn more with Curb, and reengaging drivers who have stopped using the platform.
What You’ll Do:
- Have 1:1 and group interaction with current and prospective Curb drivers
- Test new driver product features working cross-functionally
- Ask probing questions to understand driver needs and issues
- Convert prospective drivers to onboard and take their first trip on the Curb platform
- Speak with drivers to understand product issues to relay back to internal teams
- Follow support logic to help drivers with troubleshooting
- Be persuasive, empathetic, and creative in helping drivers to leverage Curb more
- Reengage drivers who have stopped using the platform by overcoming blocks and obstacles they are facing.
Basic Qualifications:
- Experience in customer-facing role
- Adept skills with Excel, Google sheets, power point, and google slides
Desirable (Not Essential):
- Experience within the London Black Taxis industry.
- Previous work with black taxi drivers and fleet operators.
- Knowledge of Transport for London (TfL) taxi standards and compliance.
Preferred Qualifications:
- Program Management, Sales, account management, or business development experience
- Demonstrated ability to problem solve and troubleshoot
- Effective communication skills with the ability to interact and connect with many types of personalities
- Experience or knowledge about the taxi industry or private hire vehicle industry
Supply Operations - Mobile (UK) employer: CURB MOBILITY LIMITED
Contact Detail:
CURB MOBILITY LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supply Operations - Mobile (UK)
✨Tip Number 1
Get to know the company inside out! Research Curb's mission, values, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! You’ll want to be able to explain why you’re the perfect fit for the Operations team. Think about your customer service experience and how it relates to helping drivers succeed on the platform.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Curb team!
We think you need these skills to ace Supply Operations - Mobile (UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role at Curb. Highlight any customer-facing experience and skills that relate to the taxi industry or problem-solving. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about urban mobility and how your background makes you a great fit for the Operations team. Let us know what excites you about working with Curb.
Showcase Your Skills: Don’t forget to mention your proficiency with tools like Excel and Google Sheets. If you've got experience in sales or account management, make sure to highlight that too! We love seeing candidates who can hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through. Let’s get started on this journey together!
How to prepare for a job interview at CURB MOBILITY LIMITED
✨Know Your Stuff
Before the interview, make sure you understand Curb's mission and how it operates within the taxi industry. Familiarise yourself with their products and services, especially those that relate to driver engagement and support. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Customer Skills
Since the role involves a lot of interaction with drivers, be ready to share examples from your past experiences where you've successfully engaged with customers. Highlight your problem-solving skills and how you've turned challenging situations into positive outcomes.
✨Be Data Savvy
Brush up on your Excel and Google Sheets skills, as these will likely come into play. Be prepared to discuss how you've used data in previous roles to drive decisions or improve processes. This will demonstrate your analytical abilities and readiness for the operational aspects of the job.
✨Connect with Empathy
Curb values empathy and creativity in their interactions with drivers. Think about how you can convey understanding and support during the interview. Prepare to discuss how you would approach re-engaging drivers who may have stopped using the platform, showcasing your persuasive communication style.