Operations Manager

Location: London (with travel throughout our portfolio regions)

Employment Type: Full‑Time (including 2 Saturdays per month, day off in lieu)

Company Overview: Curated Property is a boutique firm dedicated to managing a carefully selected portfolio of unique luxury short‑term rental properties across London, the UK, Europe, and Asia. We pride ourselves on delivering exceptional service and maintaining the highest standards for our discerning clientele.

Role Overview: As Operations Manager, you will oversee and enhance all operational aspects of our portfolio. This role is pivotal to ensuring seamless guest experiences, operational efficiency, and strong client satisfaction. You will work closely with the internal team, the founders, external suppliers, and our valued property owners to uphold the high standards synonymous with Curated Property. While your core responsibilities are outlined below, we’re looking for someone who thrives in a dynamic environment and is willing to wear many hats. You may be called upon to support other business functions, contribute to new initiatives, or step into areas outside your immediate remit as the company evolves.

Key Responsibilities

• Operational Oversight & Improvement: Oversee and continuously improve day‑to‑day operations across all properties. Ensure operational processes are efficient, scalable, and aligned with company standards.
• Software Implementation & Process Optimisation: Lead implementation of new technologies and software systems to improve workflows. Identify and execute opportunities to automate, optimise, and streamline operational processes. Manage and mentor the remote guest communications team. Foster a high‑performing, service‑oriented culture focused on excellence and accountability.
• Client Relationship Management: Maintain strong relationships with property owners through regular communication and issue resolution. Ensure owners are informed, supported, and confident in our management services. Manage relationships with external partners including cleaners & maintenance contractors. Ensure high quality, reliability, and cost‑effectiveness in service delivery.
• Quality Assurance: Implement and monitor quality control measures across the portfolio. Conduct regular property checks to ensure guest readiness and standards compliance.
• Compliance & Safety: Ensure all properties meet legal safety standards and adhere to local regulations.

What we’re looking for:

• Proven experience within the short‑term rental industry preferred.
• Strong leadership skills with initiative and a proactive, solutions‑focused mindset.
• Tech‑savvy with experience implementing and managing operational software.
• Excellent communication and relationship management skills.
• Highly organised, detail‑oriented, and able to manage multiple priorities.
• Comfortable working in a fast‑paced, dynamic environment.
• Willingness to work 2 Saturdays per month.

What we offer:

• Competitive salary (£36,000 - £42,000 base + bonus and commission).
• Opportunity to shape and grow within a high‑potential, luxury‑focused startup.
• Hands‑on role with autonomy and influence from day one.
• Exposure to high‑end properties and international operations with travel perks.
• Collaborative, ambitious, and values‑driven team culture.
• Private healthcare.
• Flexible working.

To Apply: Please send your CV and a brief cover note explaining why you’re the right fit for the role to thomas@curated-property.com. Curated Property is an equal opportunity employer and welcomes applications from all qualified individuals. We thank all applicants for their interest in joining our team; however, only those selected for an interview will be contacted.