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- Tasks: Manage luxury short-term rental properties and ensure exceptional guest experiences.
- Company: Curated Property, a boutique firm with a focus on luxury rentals.
- Benefits: Flexible part-time hours and the chance to work in a dynamic environment.
- Other info: Opportunity for growth in a detail-oriented and proactive team.
- Why this job: Join a fast-growing company and make a real impact in property management.
- Qualifications: Experience in property management or hospitality is preferred.
The predicted salary is between 30000 - 40000 £ per year.
Location: London (Office Based with on-site coordination if required)
Company Overview
Curated Property is a boutique firm dedicated to managing a carefully selected portfolio of unique luxury short-term rental properties across London, the UK, Europe, and Asia. We pride ourselves on delivering exceptional service and maintaining the highest standards for our discerning clientele. As a fast-growing company, we value agility, innovation, and a hands-on approach. We are now seeking a part-time Property and Operations Manager to manage our London-based portfolio.
Role Overview
We are seeking a proactive and highly organised individual to manage and support the day-to-day operations of our property portfolio. You will regularly visit our London portfolio to ensure properties are kept to a high standard. This role is primarily office based and guest-facing, focused on delivering a seamless experience on site while also coordinating property operations behind the scenes. This is an ideal opportunity for someone with experience in short-term rentals, hospitality, operations or property management who thrives in a fast-paced, detail-oriented environment. You will be managing multiple workloads across different softwares so being able to multi-task in a busy environment is needed to thrive in this role.
Key Responsibilities
- Guest Communications & Experience
- Manage guest check-ins and check-outs, delivering a high level of service to ensure a seamless and memorable stay.
- Handle escalated guest issues efficiently and professionally, ensuring high levels of satisfaction.
- Coordinate cleaners, maintenance contractors, and suppliers to ensure properties are guest-ready.
- Schedule and oversee escalated maintenance and resolve issues in a timely manner.
- Liaise with landlords and suppliers to maintain property standards.
- Support onboarding of new properties, ensuring systems and processes are implemented.
- Site visits to ensure each property consistently meets company standards.
- Recommend improvements or upgrades to enhance guest experience.
- Support day-to-day business operations with ad hoc administrative tasks.
- Assist in improving systems, processes, and guest experience workflows.
Working Hours
Part-time or contract basis (flexible, to be agreed). Availability required across weekdays, with occasional weekend support depending on bookings.
What We’re Looking For
- Previous experience in property management, short-term rentals, operations roles or hospitality is strongly desired.
- Strong written and verbal communication skills (essential).
- Highly organised with strong attention to detail.
- Ability to multitask and manage multiple tasks simultaneously.
- Proactive, solutions-focused mindset.
- Comfortable working in office, on site, and independently.
Property and Operations Manager in City of London employer: Curated Property
Contact Detail:
Curated Property Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property and Operations Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and hospitality sectors. Attend industry events or local meet-ups to make new contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio showcasing your previous work in property management or operations. Highlight any successful projects or improvements you've made. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Ace the interview! Research Curated Property and come prepared with questions that show your interest in their unique approach. Be ready to discuss how your experience aligns with their values of agility and innovation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Curated Property. Don’t miss out on this opportunity!
We think you need these skills to ace Property and Operations Manager in City of London
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous experience you have in property management, short-term rentals, or hospitality. We want to see how your background aligns with our needs, so don’t hold back on those relevant details!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate a well-structured application that gets straight to the heart of your skills and experiences. Remember, we’re looking for someone who can multitask and manage various responsibilities!
Tailor Your Application: Take a moment to tailor your application specifically for us at Curated Property. Mention why you’re excited about managing our unique luxury properties and how you can contribute to delivering exceptional service. It shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Curated Property
✨Know the Company Inside Out
Before your interview, take some time to research Curated Property. Understand their portfolio, values, and what sets them apart in the luxury short-term rental market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Property and Operations Manager, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. Highlight how you prioritised tasks and ensured everything ran smoothly, especially in a fast-paced environment.
✨Demonstrate Your Communication Skills
Strong communication is essential for this role. Be ready to discuss how you've handled guest communications or resolved issues in previous positions. Use specific examples to illustrate your ability to maintain high levels of satisfaction and professionalism, especially when dealing with escalated situations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you're not just interested in the job, but also in how you can contribute to the company's success and fit into their team.