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- Tasks: Manage ticket collection and provide top-notch customer service at a vibrant festival.
- Company: Join the NOVUM Festival team at Newcastle Civic Centre for an exciting arts event.
- Benefits: Gain valuable experience, meet new people, and enjoy a fun festival atmosphere.
- Other info: Temporary role with opportunities to learn and grow in a dynamic environment.
- Why this job: Be part of an eclectic arts festival and help create unforgettable experiences for attendees.
- Qualifications: Customer service experience and excellent communication skills are a must.
The predicted salary is between 12 - 15 £ per hour.
Location: Newcastle Civic Centre, Barras Bridge, Newcastle
Event Dates: 08-09-10-11 August, 2024
Job Type: Temporary (Event-based)
Deadline: Sunday 30th June
About the Festival: NOVUM Festival is an eclectic multi-arts event held annually at the Civic Centre and the Great North Museum Hancock in Newcastle. This festival celebrates a diverse blend of art, music, and dance, showcasing talent from around the world and providing interactive experiences for attendees of all ages.
Job Overview: The Front of House Ticketing Assistant is responsible for managing the ticket collection process at the two music venues within the festival. This role is crucial for ensuring a smooth entry process for attendees and providing excellent customer service.
- Oversee the ticket collection and selling point
- Ensure that all ticketing equipment and materials are set up properly and functioning correctly.
- Verify tickets, issue correct wrist bands and manage guest lists, ensuring that all attendees are admitted according to ticket type
- Sell tickets using contactless payment system (training provided)
- Check tickets at venue doors, ensuring only those with valid tickets are admitted to performances
Customer Service:
- Provide a warm welcome to all festival-goers and assist with any queries related to ticketing.
- Resolve ticketing disputes or issues efficiently and professionally.
- Guide guests to their respective venues and help them navigate the venues (e.g. direct customers to lifts, toilets etc)
- Work closely with security personnel to manage queues and ensure a safe environment for all attendees.
- Communicate effectively with other front of house staff and event coordinators to report and resolve any issues swiftly.
Reporting and Documentation:
- Maintain accurate records of ticket collections and any ticketing issues.
- Prepare end-of-day reports summarising ticketing activities and any relevant incidents.
Qualifications:
- Experience in customer service or ticketing roles
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations calmly and efficiently.
- Familiarity with ticketing systems and basic technological equipment.
- A friendly and approachable demeanour.
How to Apply: Interested applicants should submit their CV along with a cover letter via this form, detailing their experience in customer service and their interest in Novum Festival.
If you have any questions, please submit your query here.
JOB: Front Of House Ticketing Assistant employer: Curated Place
Contact Detail:
Curated Place Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land JOB: Front Of House Ticketing Assistant
✨Tip Number 1
Get to know the festival vibe! Research the NOVUM Festival and its past events. This will help you understand what they're all about and show your enthusiasm during interviews.
✨Tip Number 2
Network like a pro! Reach out to people who have worked at the festival before or in similar roles. They can give you insider tips and maybe even put in a good word for you.
✨Tip Number 3
Practice your customer service skills! Think of scenarios you might face as a Ticketing Assistant and how you'd handle them. Being prepared will boost your confidence when it counts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace JOB: Front Of House Ticketing Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the Front of House Ticketing Assistant role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're excited about the NOVUM Festival and how your background makes you a perfect fit for the team. Keep it friendly and engaging!
Show Off Your Communication Skills: Since this role involves a lot of interaction with festival-goers, make sure to showcase your excellent communication skills in both your CV and cover letter. We love a candidate who can connect with people!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and get you one step closer to joining the NOVUM Festival team.
How to prepare for a job interview at Curated Place
✨Know the Festival Inside Out
Before your interview, make sure you research the NOVUM Festival thoroughly. Understand its mission, the types of performances it showcases, and its audience. This knowledge will not only impress the interviewers but also help you demonstrate how you can contribute to creating a welcoming atmosphere for festival-goers.
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, prepare examples from your past experiences where you've provided excellent service. Think about times when you resolved disputes or helped customers navigate tricky situations. Be ready to discuss these scenarios in detail during the interview.
✨Practice Handling Stressful Situations
The Front of House Ticketing Assistant role can be fast-paced and stressful, especially during busy event days. Prepare for this by thinking of examples where you've remained calm under pressure. You might even want to role-play potential scenarios with a friend to practice your responses.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! This shows your interest in the role and the festival. You could ask about the ticketing systems used, how the team collaborates during events, or what challenges they face. This not only gives you valuable insights but also demonstrates your enthusiasm for the position.