At a Glance
- Tasks: Manage ticket collection and provide top-notch customer service at a vibrant festival.
- Company: Join the NOVUM Festival team at Newcastle Civic Centre for an exciting arts event.
- Benefits: Gain valuable experience, meet new people, and enjoy a fun festival atmosphere.
- Other info: Temporary role with opportunities to shine in a dynamic environment.
- Why this job: Be part of an eclectic festival and help create memorable experiences for attendees.
- Qualifications: Customer service experience and great communication skills are a must.
The predicted salary is between 26550 - 32450 £ per year.
Location: Newcastle Civic Centre, Barras Bridge, Newcastle
Event Dates: 08-09-10-11 August, 2024
Job Type: Temporary (Event-based)
Deadline: Sunday 30th June
About the Festival:
NOVUM Festival is an eclectic multi-arts event held annually at the Civic Centre and the Great North Museum Hancock in Newcastle. This festival celebrates a diverse blend of art, music, and dance, showcasing talent from around the world and providing interactive experiences for attendees of all ages.
Job Overview:
The Front of House Ticketing Assistant is responsible for managing the ticket collection process at the two music venues within the festival. This role is crucial for ensuring a smooth entry process for attendees and providing excellent customer service.
- Oversee the ticket collection and selling point
- Ensure that all ticketing equipment and materials are set up properly and functioning correctly
- Verify tickets, issue correct wrist bands and manage guest lists, ensuring that all attendees are admitted according to ticket type
- Sell tickets using contactless payment system (training provided)
- Check tickets at venue doors, ensuring only those with valid tickets are admitted to performances
Customer Service:
- Provide a warm welcome to all festival-goers and assist with any queries related to ticketing
- Resolve ticketing disputes or issues efficiently and professionally
- Guide guests to their respective venues and help them navigate the venues (e.g. direct customers to lifts, toilets etc)
- Work closely with security personnel to manage queues and ensure a safe environment for all attendees
- Communicate effectively with other front of house staff and event coordinators to report and resolve any issues swiftly
Reporting and Documentation:
- Maintain accurate records of ticket collections and any ticketing issues
- Prepare end-of-day reports summarising ticketing activities and any relevant incidents
Qualifications:
- Experience in customer service or ticketing roles
- Excellent communication and interpersonal skills
- Ability to handle stressful situations calmly and efficiently
- Familiarity with ticketing systems and basic technological equipment
- A friendly and approachable demeanour
How to Apply:
Interested applicants should submit their CV along with a cover letter via this form, detailing their experience in customer service and their interest in Novum Festival.
JOB: Front Of House Ticketing Assistant in Newcastle upon Tyne employer: Curated Place
Working as a Front of House Ticketing Assistant at the NOVUM Festival offers a unique opportunity to be part of an exciting multi-arts event in the vibrant city of Newcastle. The festival promotes a collaborative and inclusive work culture, where employees are encouraged to grow their skills in customer service and event management while enjoying the dynamic atmosphere of live performances. With a focus on employee well-being and a supportive team environment, this temporary role provides a rewarding experience for those passionate about the arts and community engagement.
