Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers via phone and email, handling inquiries and complaints professionally.
- Company: Curate Health is a regulated pharmacy focused on health and wellbeing.
- Benefits: Enjoy hybrid working, 28 days annual leave, bonuses, and employee discounts.
- Why this job: Join a supportive culture with training opportunities and a chance to make a difference.
- Qualifications: Prior customer service experience and strong computer skills are essential.
- Other info: Full training provided; no pharmaceutical experience needed.
The predicted salary is between 26000 - 39000 £ per year.
Our employee's health and wellbeing is at the forefront of what we do, so as a company we pride ourselves in creating a workplace culture and company dynamic that makes work enjoyable each and every day for all of our staff.
Someone able to work in the office in Marlow 4 days a week (1 day working from home).
- Prior customer service experience (any industry)
- Exceptional computer/technical skills
- Quick learner and keen for career progression
- Professional and friendly telephone manner
- Ability to handle high volume customer interactions of between 100-150 emails and phone calls per day
- Detail-oriented and accurate data entry skills
- Experience with CRM and ticketing systems (preferred but not essential)
Hybrid working model:
- ~28 days annual leave
- ~ Pension
- ~ Training and progression opportunities
- ~ Individualised bonus incentives
Dealing with complaints in a professional and timely manner on the phone and via email.
Providing top-notch customer service.
Responding to customer inquiries and resolving their issues via email and phone.
Assisting customers with placing orders, tracking shipments, and processing returns.
Meeting and exceeding customer satisfaction goals and performance metrics.
Continuously improving customer service processes and procedures.
We are open to people who come from all backgrounds, so if you have never worked for a pharmaceutical company before then we would still love to hear from you! Full training is provided on the job and we will ensure you are confident with industry knowledge and medical vocabulary before assisting with any customer queries.
Curate Health is an accredited pharmacy, operating under the oversight and regulations of the General Pharmaceutical Council (GPhC). We sell a variety of products including weight loss injections, different medications, and assist with a number of health conditions such as hair loss, nausea, HRT, insomnia and many more.
We process all information using NHS-approved software and servers to ensure the utmost security and confidentiality of your data, while adhering to the ethical standards outlined by the GPhC.
Job Type: Full-time
Work Location: Hybrid remote in Marlow SL7 1DA
Evening Customer Service Centre Advisor (Part Time) employer: Curate Health
Contact Detail:
Curate Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Customer Service Centre Advisor (Part Time)
✨Tip Number 1
Familiarise yourself with the pharmaceutical industry and the specific products that Curate Health offers. Understanding the basics of medications and health conditions will help you engage more confidently with customers and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints. Practising scenarios where you resolve issues calmly and professionally can set you apart, as this role involves managing a high volume of customer interactions daily.
✨Tip Number 3
Get comfortable with CRM and ticketing systems, even if you haven't used them before. There are many online tutorials and resources available that can help you learn the basics, which will show your initiative and readiness for the role.
✨Tip Number 4
Highlight your ability to work in a fast-paced environment during any conversations or interviews. Share examples from your previous roles where you successfully managed multiple tasks or handled a high volume of customer queries to demonstrate your capability.
We think you need these skills to ace Evening Customer Service Centre Advisor (Part Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any technical skills you possess. Emphasise your ability to handle high volumes of customer interactions and your detail-oriented nature.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your previous customer service experience and how it aligns with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, specifically mention your computer skills, experience with CRM systems (if applicable), and your professional telephone manner. These are key attributes for the role.
Show Willingness to Learn: Express your eagerness to learn and grow within the company. Highlight your quick learning abilities and readiness to undergo training, especially since full training is provided for the role.
How to prepare for a job interview at Curate Health
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you handled difficult situations or exceeded customer expectations, as this will demonstrate your ability to thrive in a high-volume environment.
✨Demonstrate Technical Proficiency
Since exceptional computer skills are essential for this role, be prepared to discuss your experience with CRM and ticketing systems. If you have any relevant technical skills, mention them and consider bringing examples of how you've used technology to improve customer interactions.
✨Emphasise Your Attention to Detail
Given the importance of accurate data entry in this position, be ready to discuss how you ensure precision in your work. You might want to share techniques you use to stay organised and detail-oriented, especially when handling a high volume of emails and calls.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about common customer service challenges and how you would address them, particularly in a pharmaceutical context. This will show your readiness to handle real-life situations effectively.
