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- Tasks: Provide exceptional customer service via phone and email, handling inquiries and complaints.
- Company: Curate Health is a dynamic pharmacy focused on health and wellbeing, offering diverse products and services.
- Benefits: Enjoy hybrid working, 28 days annual leave, bonuses, and a supportive health programme.
- Why this job: Join a fun, energetic team that values diversity and offers career progression in a fast-paced environment.
- Qualifications: Prior customer service experience, excellent communication skills, and a friendly telephone manner are essential.
- Other info: Full training provided; no prior pharmaceutical experience necessary. Exciting growth opportunities await!
The predicted salary is between 20000 - 32000 £ per year.
We are looking for friendly, fun and enthusiastic individuals to join our expanding team here at Curate Health. Our employee's health and wellbeing is at the forefront of what we do, so as a company we pride ourselves in creating a workplace culture and company dynamic that makes work enjoyable each and every day for all of our staff. We are a diverse team full of energetic and driven individuals who have a can-do attitude and are looking for likeminded individuals to join us. If you enjoy being part of a diverse team, consider yourself a people person, thrive off of a fast-paced working environment, then this job may be the perfect fit for you!
What we are looking for:
- Someone able to work in the office in Marlow 4 days a week (1 day working from home)
- Prior customer service experience (any industry)
- Exceptional computer/technical skills
- Quick learner and keen for career progression
- Excellent communication skills
- Professional and friendly telephone manner
- Ability to handle high volume customer interactions of between 100-150 emails and phone calls per day
- Strong problem-solving and decision-making abilities
- Ability to work collaboratively with other departments
- Effective time management skills
- Ability to multitask and prioritise tasks
- Detail-oriented and accurate data entry skills
- Experience with CRM and ticketing systems (preferred but not essential)
What we offer you in return:
- Hybrid working model
- 28 days annual leave
- Pension
- Training and progression opportunities
- Individualised bonus incentives
Your day to day responsibilities include:
- Dealing with complaints in a professional and timely manner on the phone and via email
- Providing top-notch customer service
- Responding to customer inquiries and resolving their issues via email and phone
- Assisting customers with placing orders, tracking shipments, and processing returns
- Providing product information and recommendations to customers
- Collaborating with other departments to ensure timely and accurate order fulfilment
- Maintaining accurate records of customer interactions and transactions
- Identifying and escalating complex issues to the senior management team
- Staying up to date with product knowledge
- Meeting and exceeding customer satisfaction goals and performance metrics
- Continuously improving customer service processes and procedures
We are open to people who come from all backgrounds, so if you have never worked for a pharmaceutical company before then we would still love to hear from you! Full training is provided on the job and we will ensure you are confident with industry knowledge and medical vocabulary before assisting with any customer queries.
Curate Health is an accredited pharmacy, operating under the oversight and regulations of the General Pharmaceutical Council (GPhC). We sell a variety of products including weight loss injections, different medications, and assist with a number of health conditions such as hair loss, nausea, HRT, insomnia and many more.
Our entire operational process is managed internally, with the involvement of UK-trained pharmacist prescribers. We process all information using NHS-approved software and servers to ensure the utmost security and confidentiality of your data, while adhering to the ethical standards outlined by the GPhC.
We are really excited about growing our company and having new members of the team join us at this exciting time! If this sounds like the role for you then please click apply now and send over your CV. We can't wait to hear from you!
Job Type: Full-time
Pay: £25,000.00-£40,000.00 per year depending on experience
Benefits:
- 30 Days Annual leave
- Casual dress
- Company events
- Company pension
- Employee discounts
- Health & wellbeing programme
- Sick pay
Schedule: Monday to Friday
Experience: Customer Service: 1 year (required)
Work Location: Hybrid remote in Marlow SL7 1DA
Customer Service Representative (Marlow) employer: Curate Health
Contact Detail:
Curate Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (Marlow)
✨Tip Number 1
Familiarise yourself with the pharmaceutical industry and the specific products that Curate Health offers. Understanding the basics of medications and health conditions will not only boost your confidence but also help you engage more effectively with customers.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be handling a high volume of customer interactions, being able to convey information clearly and professionally is crucial for success in this role.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully handled customer complaints or difficult situations in the past. This will demonstrate your capability to manage challenges effectively in a fast-paced environment.
✨Tip Number 4
Highlight your adaptability and willingness to learn new systems, especially if you have experience with CRM and ticketing systems. Being tech-savvy will give you an edge, as you'll need to navigate various platforms to assist customers efficiently.
We think you need these skills to ace Customer Service Representative (Marlow)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that match the job description. Emphasise your ability to handle high volumes of customer interactions and your problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your passion for customer service and how you align with Curate Health's values, such as teamwork and a positive workplace culture.
Showcase Communication Skills: In your application, provide examples of your excellent communication skills. This could include experiences where you successfully resolved customer issues or collaborated with other departments.
Highlight Technical Proficiency: If you have experience with CRM and ticketing systems, be sure to mention it. Even if you don't, express your willingness to learn and adapt to new technologies, as this is important for the role.
How to prepare for a job interview at Curate Health
✨Show Your Enthusiasm
Curate Health is looking for friendly and enthusiastic individuals, so make sure to convey your excitement about the role. Share why you’re passionate about customer service and how you enjoy working in a team.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've effectively handled customer complaints or tricky situations in the past. Highlight your ability to think on your feet and provide solutions quickly, as this is crucial for managing high volumes of customer interactions.
✨Familiarise Yourself with the Company
Research Curate Health and understand their products and services. Being knowledgeable about what they offer will not only impress your interviewers but also help you answer questions more confidently.
✨Highlight Your Technical Skills
Since exceptional computer skills are required, be ready to discuss your experience with CRM and ticketing systems. If you have any relevant technical skills, mention them and explain how they can benefit the team.
