Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a top-notch experience in our beautiful therapy rooms.
- Company: CuraRooms, a stylish therapy space in Central London focused on wellness and customer care.
- Benefits: Join a growing brand with a focus on service excellence and personal development.
- Why this job: Be part of a vibrant team that values wellbeing and creates a welcoming atmosphere.
- Qualifications: 1+ year in hospitality or related fields, strong customer service skills, and a passion for mental health.
- Other info: Weekend and evening availability required; embrace challenges in a dynamic startup environment.
The predicted salary is between 24000 - 36000 £ per year.
Welcome to CuraRooms, our beautiful therapy rooms in Central London. Born out of frustration and disappointment from clients seeing therapists in poorly designed and badly maintained therapy rooms, our founding team created CuraRooms – a cross between a spa and therapy rooms. A neutral colour palette, sophisticated furnishings, natural textures, and scent-tingling smells throughout. High‑end amenities, fluffy white hand towels in bathrooms, a highly trained front‑of‑house team, smart therapy rooms, and outstanding customer service are the essence of CuraRooms.
About the Opportunity
- Manage the reception desk: meet and greet therapists, clients, and all other guests.
- Show them to their rooms, make beverages, tidy rooms between bookings, and maintain the look and feel of the building.
- Be the first point of contact for incoming calls and new business inquiries.
- Build relationships with therapists/users and look after their needs.
- Manage subscriptions and packages – upselling to therapists, promoting the rooms, and encouraging rebooking and retention.
Management
- Manage the room booking system and maximise efficiency.
- Ensure quality and upkeep expectations are being met.
- Hold the housekeeper accountable for the general cleanliness of all areas, ensuring supplies are always stocked and guests are always offered a beverage on arrival or before they leave.
- Be the first point of call for any technical issues in the building.
About You
- You have 1+ year of experience in hospitality, events, marketing, mental health, consulting, or a related field. Strong customer service experience is essential.
- You have some knowledge or experience in the mental health sector. (Bonus points if you’ve had therapy yourself!)
- You have excellent people skills and strong written communication abilities.
- You’re a self‑starter who enjoys independence and the freedom to work creatively and autonomously.
- You thrive in startup environments, enjoy being part of new and growing businesses, and embrace challenges rather than shy away from them.
- You demonstrate integrity, sensitivity, discretion, accountability, strong self‑awareness, a solid work ethic, and emotional intelligence.
- You are presentable, with an appropriate wardrobe for the role — think classy Marylebone vibes, not Shoreditch/East London casual.
- Weekend and evening availability is a must.
If you’re passionate about service, hospitality, and wellbeing, and want to be part of a growing brand that values care and excellence – we’d love to hear from you.
Front of House-Team Member employer: CuraRooms
Contact Detail:
CuraRooms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House-Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CuraRooms. Understand their vibe, values, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your people skills! As a Front of House-Team Member, you'll be the face of CuraRooms. Role-play common scenarios with friends or family to boost your confidence in greeting clients and handling inquiries. The more comfortable you are, the better you'll shine!
✨Tip Number 3
Show off your customer service experience! Think of specific examples from your past roles where you went above and beyond for a client. Be ready to share these stories during your interview to demonstrate your commitment to outstanding service.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits we look for in our team members. So, don’t hesitate – hit that apply button!
We think you need these skills to ace Front of House-Team Member
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for hospitality and wellbeing, and how it aligns with our values at CuraRooms.
Tailor Your Experience: Make sure to highlight your relevant experience in hospitality or customer service. We’re looking for someone who can manage the reception desk and build relationships, so give us examples of how you've done this in the past!
Be Professional Yet Approachable: While we love a friendly vibe, remember to keep your application professional. Use clear and concise language, and make sure to proofread for any typos. We appreciate attention to detail, especially in written communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at CuraRooms
✨Know the Company Vibe
Before your interview, take some time to really understand CuraRooms and its unique atmosphere. Familiarise yourself with their values around customer service and wellbeing. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Show Off Your People Skills
As a Front of House-Team Member, your people skills are crucial. Prepare examples from your past experiences where you’ve excelled in customer service or built strong relationships. Think about how you can demonstrate your emotional intelligence and ability to handle various situations with grace.
✨Dress to Impress
CuraRooms has a classy vibe, so make sure your outfit reflects that. Choose something smart and presentable that fits the 'Marylebone' style. This shows that you understand the brand and are ready to represent them well from day one.
✨Be Ready to Discuss Mental Health
Since CuraRooms operates in the mental health sector, it’s a good idea to brush up on relevant topics. If you have personal experience with therapy, don’t hesitate to share how it has shaped your understanding of the field. This could give you an edge and show your passion for the role.