At a Glance
- Tasks: Support patients on their medical cannabis journey through various communication channels.
- Company: Join Curaleaf, a leading manufacturer in the medical cannabis industry.
- Benefits: Enjoy a competitive salary, excellent holiday allowance, and private medical insurance.
- Other info: Dynamic work environment with ongoing development opportunities.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Passion for helping others and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a motivated and people focused Patient/Customer Services Coordinator to join our Curaleaf team, supporting patients who rely on medical cannabis to manage their health.
Responsibilities
- Speak with patients via phone, email, live chat, and Zendesk.
- Guide patients through their medical cannabis journey, escalating when needed.
- Work closely with internal and external teams to ensure information is accurate and up to date.
- Use bespoke IT systems and maintain electronic health records.
- Take prescription payments over the phone.
- Handle complaints professionally and escalate for investigation.
- Make outbound calls regarding stock updates, orders, payments, deliveries or KYC issues.
- Keep product and process knowledge up to date.
- Liaise with couriers to support important or urgent deliveries.
- Support the Customer Service Manager, Supervisor, and other internal teams when needed.
Qualifications
- Genuine passion for helping others.
- Adaptable and effective communication skills.
- Strong organisation and ability to prioritise in a busy environment.
- Confidence making decisions within remit.
- Proactive, solutions-focused mindset.
- Excellent IT skills, including Microsoft packages.
- Exceptional attention to detail.
- Commitment to confidentiality.
- Professional and positive approach across phone, email and live chat.
- Dynamic attitude, openness to change and improvement.
Benefits
- Competitive salary.
- Excellent holiday allowance.
- Private medical insurance.
- Enhanced pension scheme.
- Life insurance.
- Free on-site parking.
- Ongoing development opportunities.
Minimum Requirements
- GCSE grade C (or equivalent) in English and Maths.
This role is based in our Curaleaf Laboratories division, a leading manufacturer and distributor of medical cannabis in the UK.
Patient Support Coordinator, Medical Cannabis in Sunderland employer: Curaleaf International
Curaleaf is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact on patients' lives. With a strong focus on professional development, competitive benefits including private medical insurance and an enhanced pension scheme, and a supportive work culture, our Patient Support Coordinators thrive in a dynamic environment dedicated to improving health outcomes through medical cannabis. Join us at our state-of-the-art laboratories, where your passion for helping others can flourish alongside a team committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Support Coordinator, Medical Cannabis in Sunderland
✨Tip Number 1
Get to know the company! Research Curaleaf and understand their mission in the medical cannabis space. This will help you tailor your conversations and show genuine interest when you speak with them.
✨Tip Number 2
Practice your communication skills! Since you'll be speaking with patients via phone, email, and live chat, it’s crucial to sound confident and clear. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be proactive during your interviews! Think of examples from your past experiences where you've helped others or solved problems. This will demonstrate your solutions-focused mindset and adaptability.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you on their radar. And remember, apply through our website for the best chance!
We think you need these skills to ace Patient Support Coordinator, Medical Cannabis in Sunderland
Some tips for your application 🫡
Show Your Passion:Let us see your genuine passion for helping others shine through in your application. Share any relevant experiences that highlight your commitment to supporting patients, especially in the medical cannabis field.
Tailor Your Application:Make sure to tailor your CV and cover letter to match the job description. Highlight your adaptable communication skills and any experience you have with customer service or healthcare to show us you're the right fit.
Be Professional and Positive:We want to see a professional and positive approach in your written application. Use clear language, check for typos, and maintain a friendly tone to reflect how you'd communicate with our patients.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Curaleaf.
How to prepare for a job interview at Curaleaf International
✨Know Your Stuff
Familiarise yourself with medical cannabis and its benefits. Understand the common questions patients might have and be ready to discuss how you can guide them through their journey. This shows your genuine passion for helping others.
✨Communication is Key
Practice your communication skills, especially over the phone and via email. Be clear, concise, and professional. Role-play with a friend to get comfortable handling different scenarios, including complaints or sensitive topics.
✨Stay Organised
Demonstrate your organisational skills by preparing a list of potential questions and answers. Use tools like calendars or task lists to show how you prioritise tasks in a busy environment. This will highlight your ability to manage multiple responsibilities effectively.
✨Show Your Proactive Side
Think of examples where you've taken initiative in previous roles. Whether it’s improving a process or resolving an issue before it escalated, share these stories to illustrate your proactive, solutions-focused mindset.
