At a Glance
- Tasks: Support patients by handling enquiries and ensuring a smooth experience with medical cannabis.
- Company: Join Curaleaf, a leading international cannabis producer committed to excellence.
- Benefits: Enjoy competitive salary, private medical insurance, and ongoing development opportunities.
- Other info: Dynamic role with excellent career growth and a supportive team culture.
- Why this job: Make a real impact on patients' lives while thriving in a fast-paced environment.
- Qualifications: GCSE grade C in English and Maths; strong communication and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Ready to make a real difference in our patients' lives? Do you thrive in a fast-paced environment where you're always learning something new? Are you the one your friends describe as calm, organised, and great at talking things through? If so, this may be the perfect next step in your career. We're looking for a motivated and people-focused Patient/Customer Services Coordinator to join our Curaleaf team, supporting patients who rely on medical cannabis to manage their health. You'll be the first friendly voice they hear, the reassuring message they receive, and the person who helps keep their journey smooth, supportive, and stress-free.
About us: Curaleaf International is shaping the future of cannabis through its commitment to research and product excellence. Powered by a strong presence at all stages of the supply chain, its unique distribution network throughout Europe, Canada, and Australasia brings together pioneering research with cutting-edge cultivation, extraction, and production. Amidst a rapid growth trajectory, the emphasis on quality and expertise aims to ensure the delivery of safe and legal cannabis.
What You Will Be Doing: As a Patient/Customer Services Coordinator, you'll be at the centre of the patient experience, ensuring every enquiry is handled with care, professionalism, and accuracy. Your day-to-day will include:
- Speaking with patients via phone, email, live chat, and Zendesk
- Using bespoke IT systems and maintaining electronic health records
- Taking prescription payments over the phone
- Handling complaints professionally and escalating for investigation
- Making outbound calls regarding stock updates, orders, payments, deliveries, or KYC issues
- Keeping your product and process knowledge up to date
- Liaising with couriers to support important or urgent deliveries
- Supporting the Customer Service Manager, Supervisor, and other internal teams when needed
This is a fast-paced, rewarding role for someone who genuinely enjoys helping others and keeping things running smoothly behind the scenes.
What We Are Looking For: You’ll excel in this role if you're enthusiastic, patient-focused, and confident communicating with all kinds of people. You’ll bring:
- A genuine passion for helping others
- Adaptable and effective communication skills
- Strong organisation and the ability to prioritise in a busy environment
- Confidence making decisions within your remit and a commitment to confidentiality
- A proactive, solutions-focused mindset
- Excellent IT skills, including Microsoft packages
- Exceptional attention to detail
- A dynamic attitude, with openness to change and improvement
What You Will Get From Us: We do not just offer a job. We offer development growth and a supportive environment where your contribution is valued. You will receive:
- Competitive salary
- Excellent holiday allowance
- Private medical insurance
- Enhanced pension scheme
- Life insurance
- Free on-site parking
- Ongoing development opportunities
Minimum Requirements: GCSE grade C (or equivalent) in English and Maths.
A Role with Real Impact: You won't just be answering queries, you'll be helping patients access essential medical treatment and ensuring they feel supported every step of the way.
A Quick Note About Applications: We often receive a high volume of interest, so this role may close early. If it sounds like the right fit for you, we encourage you to apply as soon as possible.
Patient Services Coordinator in Sunderland employer: Curaleaf International
Curaleaf International is an exceptional employer, offering a dynamic work environment in Sunderland where quality and innovation are at the forefront of the cannabis industry. With a strong commitment to employee development, competitive benefits including private medical insurance and generous holiday allowances, and a culture that promotes continuous improvement, you will find meaningful opportunities to grow your career while contributing to product excellence in a regulated setting.
