Curaleaf International is seeking a Retentions Executive to enhance patient journeys, strengthen relationships and ensure ongoing engagement across our healthcare services. You will manage sensitive conversations with empathy, resolve issues and contribute to improving retention metrics.
The role involves using Zendesk for case records and Power BI dashboards to review trends. A customer-focused mindset, strong organisational skills and the ability to work in a hybrid setup are essential.
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Patient Retentions Lead — Hybrid & Impactful CX in Sunderland employer: Curaleaf International
Curaleaf is an exceptional employer, offering a dynamic work environment where employees are empowered to make a meaningful impact in the medical cannabis industry. With a strong focus on employee growth and development, competitive salaries, and generous benefits including private medical insurance and life insurance, Curaleaf fosters a culture of excellence and customer obsession. Located in the UK, this role provides a unique opportunity to be part of a pioneering company at the forefront of healthcare innovation.
