At a Glance
- Tasks: Help new patients start their journey with care and organisation.
- Company: Join the UK's leading medical cannabis clinic, Curaleaf Clinic.
- Benefits: Full-time role with a chance to make a real impact in healthcare.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Be part of a movement changing lives in an exciting sector.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 25000 - 32000 £ per year.
Be part of a movement changing lives! As the UK's leading medical cannabis clinic, Curaleaf Clinic is growing fast – and we're looking for a passionate, detail-driven Onboarding Coordinator to help new patients begin their journey with confidence and care. If you thrive in a role where organisation meets compassion, this is your chance to make a real impact in one of the most exciting and rapidly evolving healthcare sectors. This role is full time, based on-site at our Sunderland office.
About The Role
As an Onboarding Coordinator, you will be responsible for the full process required to convert prospective patients into current ones in line with internal and external regulations. You will combine Patient Care Records received via post or Zendask, information from an initial triage, and details from our portal to create a full patient profile for each individual we provide a service to.
Duties:
- Answer patient queries via telephone and email
- Chase further information required from both patients and medical professionals
- Schedule patient appointments and handle payment for these
- Maintain patients' electronic health records
About You
Ideally, you will have experience with handling sensitive, confidential information in a professional manner. Minimum requirements are:
- Professional written and verbal communication style
- Strong accuracy and organisational skills
- A personable, adaptable manner
- High level of IT proficiency (MS Outlook, Excel, PPTX, Word)
- Ability to retain close attention to detail and maintain even workflow in all situations
- Minimum grade C GCSE in English & Maths or equivalent
Onboarding Coordinator in Sunderland employer: Curaleaf International
Curaleaf Clinic is an exceptional employer, offering a unique opportunity to be part of a transformative movement in the healthcare sector. With a strong focus on patient care and a supportive work culture, employees benefit from professional growth opportunities and the chance to make a meaningful impact in patients' lives. Located in Sunderland, our clinic fosters a collaborative environment where compassion meets organisation, making it an ideal place for those looking to thrive in a rewarding role.
